Video Screencast Help

Site Server fails to finish an Image Job - Stays at Winpe screen

Created: 28 Oct 2013 • Updated: 29 Oct 2013 | 2 comments
This issue has been solved. See solution.

I am having an issue with two our remote sites where we send an image job to a machine and it boots to winpe and images the machine but will not do the driver management and then boot back to production.

I rebuilt the site server recently in an attempt to rule it out as the cause. I don't believe it is the site server causing this. There is a breakdown in communication from the site server to the client in the winpe environment that is not processing the job completely.

On our main campus we have two site servers and they work fine, with imaging clients. This only happens with our site servers that are in remote citys.

What command line tools can I use to examine where it is getting a job and or examine ports that it is is using.

What ports is winpe using in communication with task/package server to process the Drivers and sending the client back to production once the PECAgent is done processing.

 

Any assistance would be greatly appreciated.

 

Ken

Operating Systems:

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Thomas Baird's picture

pull the logs to find out what is happening.  Below is a link to a video that MIGHT help you find logs, but in short, you need to look at the clientdeployimage.log or whatever it is in the x:\program files\altiris\altiris agent\logs folder.  DA looks like it's failing.  The question is why.  Check to be sure though, because it could be GHOST failing and you not seeing it.  Look for ghosterr.txt in the root of X to see if it is.  At the end of an image capture, Ghost has one more thing to do that MIGHT be the cause of this.

http://www.symantec.com/connect/videos/putting-it-all-together-videos-troubleshooting-winpe-ds-71

Thomas Baird
Looking for opportunities
(translation: unemployed!  LOL)
Yes, able to help people beyond the forum if need be.

 

kharmon@cocc.edu's picture

This problem has been solved.

Thanks Tomas Baird for the reference, I had done some of that testing prior but I find the video pointed out some useful tools and methods I can use in the future.

Issue Symptoms

Image Job sent to client

Client PXE boots

Client PXE starts image Job

Client PXE image completes

Client Stalls in PXE and stays that way.

 

Issue Resolution

Copied Firm.exe from a task servers - C:\Program Files\Altiris\Altiris Agent\Agents\Deployment\Task Handler\rdeploy\

To (\\TASKSERVER\Deployment\Task Handler)   - directory.

 

 

 

SOLUTION