Video Screencast Help

Slow Backup System State using BE12.5 SP3 with SEP 11.0.6005.562 installed

Created: 12 Jul 2010 • Updated: 12 Jul 2010 | 3 comments
nutshell's picture

Hello Guys,

I've trouble to backup the system state on all remote systems. On every client there is Symantec Endpoint Protection 11.0.6005.562 and BE Remote Agent installed.

When I disable the Virusprotection the time to backup the systemstate is significant faster. When it is enabled it lasts in most cases over an hour.

I configured the Policy on SEP only to scan files with special extensions. Only to scan when files are modified. And disabled the option to scan while backup files.

Is there a way to exclude the System State from scanning with Auto-Protect?

In the joblog - system state section the error "VSS Snapshotwarning - cannot find file oem01.txt ...." still exists on varios clients. I wonder why this error still occurs, because the installed SEP version should have fixed this problem. The previews version of SEP was 11.0.4014.26

Has anyone an idea about this case? Many thanks in advance!!!

Comments 3 CommentsJump to latest comment

RahulG's picture

Configure Symantec Endpoint Protection as mentioned in the technote below to exclude Backup Exec related process

Backup Exec for Windows Servers - Backup and Restore job rates are extremely slow with Symantec Endpoint Protection (SEP) 11 is installed.

Refer the following document as well

Hope fully this should take for the issue

nutshell's picture

Thanks a lot for your help. I've configured the firewall policy as described in the kb article. Now I wait for tommorow to see if it works!