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SLP Duplication failing with RC 800(resource request failed)

Created: 21 Oct 2013 • Updated: 24 Oct 2013 | 15 comments
This issue has been solved. See solution.

Hi Team,

SLP duplication failing with RC 800. Please help me.

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Sample Job Log:-

 

Oct 21, 2013 11:07:33 PM - requesting resource LCM_PROD-SQL1-TAPE-STUG
Oct 21, 2013 11:07:41 PM - begin Duplicate
Oct 21, 2013 11:07:39 PM - granted resource  LCM_PROD-SQL1-TAPE-STUG
Oct 21, 2013 11:07:40 PM - started process RUNCMD (pid=4444)
Oct 21, 2013 11:07:41 PM - ended process 0 (pid=4444)
Oct 21, 2013 11:07:41 PM - requesting resource PROD-SQL1-TAPE-STUG
Oct 21, 2013 11:07:41 PM - requesting resource GS0324
Oct 21, 2013 11:07:41 PM - reserving resource GS0324
Oct 21, 2013 11:07:48 PM - end Duplicate; elapsed time 0:00:07
Oct 21, 2013 11:07:48 PM - Error nbjm (pid=1188) NBU status: 800, EMM status: The host is not defined in EMM
Oct 21, 2013 11:07:48 PM - Error nbjm (pid=1188) NBU status: 800, EMM status: The host is not defined in EMM
Oct 21, 2013 11:07:48 PM - Error nbjm (pid=1188) NBU status: 800, EMM status: The host is not defined in EMM
resource request failed  (800)
 
#################################################################################################################
 
SLP config:-
 
bash-3.00# nbstl PROD_SILVER_SQL -L
                                Name: PROD_SILVER_SQL
                 Data Classification: (none specified)
            Duplication job priority: 5
                               State: active
                             Version: 4
 Destination  1              Use for: backup
                        Storage Unit: PROD-SQL1-VTL-STUG
                         Volume Pool: VTL-Pool
                        Server Group: Any
                      Retention Type: Fixed
                     Retention Level: 0 (2 weeks)
               Alternate Read Server: (none specified)
               Preserve Multiplexing: false
                               State: active
                              Source: (client)
                      Destination ID: (none specified)
 Destination  2              Use for: duplication
                        Storage Unit: PROD-SQL1-TAPE-STUG
                         Volume Pool: ENCR_Onsite-Dupes
                        Server Group: Any
                      Retention Type: Fixed
                     Retention Level: 12 (7 years)
               Alternate Read Server: invldnunetbkupv1
               Preserve Multiplexing: true
                               State: active
                              Source: Destination 1 (backup:PROD-SQL1-VTL-STUG)
                      Destination ID: (none specified)
 
#############################################################################################################
 
Here in the above o/p 
 
Alternate Read Server: invldnunetbkupv1 (Just i gave for testing before none was there)  
 
I started some duplication via command line that too failed with same error but with alter host via command line successfull. So i have made the change in alternate read server in the STUG group it self but it is not working. 
 
I have attached the log and i have found one line in the log.
 
CommandArgs =          -dstunit PROD-SQL1-TAPE-STUG -dp ENCR_Onsite-Dupes -fail_on_error 0 -rl 12 -owner *ANY* -dcn 2 -cn 1 -mpx -lcm -priority 5 -mtd 25600 -Bidfile /usr/openv/var/global/nbstserv/bid_file_rs_1382393253_0_0
 
in that above command there is no "alter host name used" . I have already deactivate and reactivate the life cycle.
 
Please help me on this.
 
 
Note:- This was working fine with out any issue before,recently i am facing this issue.
 
Thanks,
Gopinath S
 
 

 

Operating Systems:

Comments 15 CommentsJump to latest comment

watsons's picture

Your storage unit seems to be pointing to a storage unit group, I assume this from the way you named them:

PROD-SQL1-VTL-STUG
PROD-SQL1-TAPE-STUG

We need to know what storage units you defined in these groups. What are those media servers being used in PROD-SQL1-TAPE-STUG and PROD-SQL1-TAPE-STUG ?  Is invldnunetbkupv1  happen to be one of them?

Can invldnmsql1vs1 communicate with the media server invldnmsql1vs1 using bptestbpcd? and vice versa?

 

Nagalla's picture
10/21/13 23:07:48.752 [allocate_by_tape_media] could not get key for media server, MediaServer = invldnmsql1vs1
10/21/13 23:07:48.754 [allocateMedia] EXIT INFO:
10/21/13 23:07:48.754 [allocateMedia] reserved_med_list = 4003724 
10/21/13 23:07:48.754 [allocateMedia] EXIT STATUS = 2000000 (EMM_ERROR_MachineNotExist, The host is not defined in EMM)

what is the this server invldnmsql1vs1?

does this listing under the bp.conf of master server and also in the nbemmcmd -listhosts ?

it should be in the bp.conf of the master server

sri vani's picture

If the name invldnmsql1vs1 is not the name in the EMM, then add an Alias to the EMM.

To add the missing hostname as an alias, issue the following command on the EMM Server:

nbemmcmd -machinealias -addalias -alias invldnmsql1vs1 -machinename invldnunetbkupv1 -machinetype <machine_type>

Gopi4sl's picture

Hi Team,

 

Thanks for getting me back. I will provide the o/p shortly.

 

Thanks,

Gopinath S

Gopi4sl's picture

Hi Team,

 

Please find the o/p

 

>nbemmcmd -listhosts |grep -i vs1
app_cluster     invldnmsql1vs1
 
Full o/p
 
NBEMMCMD, Version:7.0.1
The following hosts were found:
server          invldnunetbkupv1
virtual_machine invldnmvc1
virtual_machine drldnmvc1
ndmp            invldncndmp1
app_cluster     invldnmsql1vs1
app_cluster     invldnmsql1vs2
app_cluster     invldnmsql1vs3
app_cluster     invldnmsql1vs4
app_cluster     invldnmsql1vs5
app_cluster     invldnmsql1vs6
app_cluster     invldnmsql1vs7
virtual_machine invldnvsph03.uk.corp.investec.com
virtual_machine invldnvsph01.uk.corp.investec.com
ndmp            invldnctest
virtual_machine invldnvmvc2
virtual_machine invldnvmvc1
master          invldnunetbkupv1
media           invldnunbu2
media           invldnmnbu3
media           invldnmvcb1
media           invldnmvcb2
media           drldnmvcb1
media           invldnmsql1n1
media           invldnmvadp1
Command completed successfully.
 
root@invldnunbu1) {0} ~ >cat /usr/openv/netbackup/bp.conf |grep -i vs1
MEDIA_SERVER = invldnmsql1vs1.uk.corp.investec.com
MEDIA_SERVER = invldnmsql1vs1
 
Thanks,
Gopinath S

 

Gopi4sl's picture
bptestbpcd -client invldnmsql1vs1
1 1 1
10.64.147.28:40520 -> 10.64.143.24:1556
10.64.147.28:40521 -> 10.64.143.24:1556
10.64.147.28:40522 -> 10.64.143.24:1556
 
 
PROD-SQL1-VTL-STUG 1 invldnmsql1n1-hcart-robot-tld-1 invldnunetbkupv1-hcart-robot-tld-1 invldnmsql1vs1-hcart-robot-tld-1 invldnmsql1vs2-hcart-robot-tld-1 invldnmsql1vs3-hcart-robot-tld-1 invldnmsql1vs4-hcart-robot-tld-1 invldnmsql1vs5-hcart-robot-tld-1 invldnmsql1vs6-hcart-robot-tld-1 invldnmsql1vs7-hcart-robot-tld-1
 
 
PROD-SQL1-TAPE-STUG 4 invldnmsql1n1-hcart2-robot-tld-0 invldnunetbkupv1-hcart2-robot-tld-0 invldnmnbu3-hcart2-robot-tld-0 invldnunbu2-hcart2-robot-tld-0 drldnmvcb1-hcart2-robot-tld-0 invldnmsql1vs1-hcart2-robot-tld-0 invldnmsql1vs2-hcart2-robot-tld-0 invldnmsql1vs3-hcart2-robot-tld-0 invldnmsql1vs4-hcart2-robot-tld-0 invldnmsql1vs5-hcart2-robot-tld-0 invldnmsql1vs6-hcart2-robot-tld-0 invldnmsql1vs7-hcart2-robot-tld-0
 
 
 
 

 

Nagalla's picture

what is the output of this command

 
/usr/openv/netbackup/bin/admincmd/nbemmcmd -listhosts -list_servers_in_app_cluster -clustername invldnmsql1vs1
it should list the media server names  in the cluster.. make sure they are also listed in bp.conf
Gopi4sl's picture

Hi Nagalla,

 

Please find the o/p below.

 

bash-3.00# /usr/openv/netbackup/bin/admincmd/nbemmcmd -listhosts -list_servers_in_app_cluster -clustername invldnmsql1vs1
NBEMMCMD, Version:7.0.1
The following hosts were found:
media           invldnmsql1n1
Command completed successfully.
bash-3.00# cat /usr/openv/netbackup/bp.conf |grep -i n1
MEDIA_SERVER = invldnmsql1n1
MEDIA_SERVER = invldnmsql1n1.uk.corp.investec.com
SPS_REDIRECT_ALLOWED = invldnvmpbapp7 invldnmsql1n1
SPS_REDIRECT_ALLOWED = invldnvmpbapp6 invldnmsql1n1
bash-3.00#
 
Thanks,
Gopinath S
Nagalla's picture

only one node found in the Netabckup configuration...invldnmsql1n1

do you have only one node in the cluster invldnmsql1vs1  ?

what is the active node of the cluster?

try to loing to the media server using the name invldnmsql1vs1 and see if it taking to the node invldnmsql1n1. 

if it is taking to the another node.. then you got the issue..

all nodes in the cluster have to add in the netbackup configurations.

you have to add all the nodes using the below command, and then try...

nbemmcmd -updatehost -add_server_to_app_cluster -machinename<nodename> -machinetype media -clustername invldnmsql1vs1 -netbackupversion <version>
Gopi4sl's picture

Hi Nagalla,

Awaysome i think u have almost located the issue. 

 

We have two nodes n1 and n2. The n2 deracked few days b4. 

Now n1 is in active node

Could you please help me how can i change the SLP properties to take only n1.

Thanks,

Gopinath S

Gopi4sl's picture

Sorry just got the other info!!

 

We are soon going to derack node1 also.

 

What is the other way to proceed with this dup if both nodes deracked.

Thanks,

Gopinath S

Nagalla's picture

Hi Gopi,

what ever the modifications that you are doing in the SLP --GUI only applicable to the backups that are going to happen after the chage..

so to apply the chages which have already backup images.. 

you need to edit the SLP version file with the working media server and storage unit name

Follow the below tech note to modify the older version of the SLP..  

http://www.symantec.com/business/support/index?page=content&id=TECH145081

the same version chage you need to follow when ever there a chage in SLP  to apply those chages in Older images...

 

SOLUTION
Gopi4sl's picture

Hi Nagalla,

 

Thanks for your help!!

 

I will follow your post and get back to you soon.

 

Thanks,

Gopinath S

Gopi4sl's picture

Hi Nagalla,

 

Sorry for the delay. The duplication been completing successfully after the workaround as per your post.

 

Thank you very much for your help!!

 

Thanks.

Gopinath S