Endpoint Protection

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  • 1.  Small Business Antivirus stopped loading definitions and stopped scanning.

    Posted Jul 07, 2009 11:10 PM

    I have Small Business Antivius 10.1. Since I am outside of the office for long periods, my laptop is setup for unmanaged. I run the live update several times a week while on the road. In the last two weeks, the updates are downloaded, but they never install. In the last few days I noticed the auto-protect is disabled. I checked the boxes to enable exchange, webmail and file auto-protect, but the tool tray shows the shield with the red slash indicating it is disabled. Today, I checked the event log and that is when I found that all of the updates download but are not loading since 6/24/09. I also noticed that all of the scans show up as 0 files scanned. Does anyone have any suggestions?



  • 2.  RE: Small Business Antivirus stopped loading definitions and stopped scanning.

    Posted Jul 08, 2009 01:20 PM
    Please refer to this Symantec KB for help.

    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2005032217140648

    Cheers,
    Thomas