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SMC HAS NO CONNECTION WITH SMC SERVICES

Created: 25 Jul 2012 | 3 comments

Dear All,

 

I  am using  Symantec endpoint protection  ver.12.1.1101.1.401 Ru1 mp1,  Recently  i have   problem  with  my  almost all clients of symantec , it lost  the  connection  with servies msc  at the local  machine because of that  its indicated as disabled in  the client pc and also lost  the connection with symantec management.

All  the servies are working fine in the symantec management  server machine.

 

Please help  me to sortout this problem.

Comments 3 CommentsJump to latest comment

Mithun Sanghavi's picture

Hello,

Did you say "All SEP clients lost  the  connection with servies.msc at the local machine because of that  its indicated as disabled in the client pc and also lost the connection with symantec management."

So, are the client machines able to access the services.msc now? Was that because of a GPO on your environment?

Secondly, How many client machines do you have in all which are not communicating to the SEPM server?

Here are Troubleshooting documents for SEP 12.1 - 

Troubleshooting communication problems between the management server and the client

http://www.symantec.com/docs/HOWTO55017

Troubleshooting communication problems between the management server and the console or the database

http://www.symantec.com/docs/HOWTO55032

Recovering client communication settings by using the SylinkDrop tool

http://www.symantec.com/docs/HOWTO55428

Recovering client communication settings by using the SylinkReplacer tool (available with Symantec Technical Support)

http://www.symantec.com/docs/TECH105211

 

To get SylinkReplacer for SEP 12.1 Utility, you will have to call symantec or log a web case.

QuickStart Guide - Create and Manage Support Cases in SymWISE

http://www.symantec.com/docs/HOWTO31132

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

OR

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

 

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

JOMON JOY's picture

Hi  Mithun,

My  3 - 4 clients have this  problem,  same   clients   cant  communicate with  management and also  services.msc of local machine,it partialy  dead , once we try  to   open  the client in  the  local  machine sep       got  replay  that  "symantec has  stopped"

Mithun Sanghavi's picture

Hello,

Since the symantec has stopped working, these would not be reporting to the SEPM.

In your situation, I feel very suspicious...Could you Run a Scan with the either of the Utility provided below?

I would suggest you to please - 

1) Run a scan via SERT Utility on this machine.

Check this Article on SERT - 

How To Use the Symantec Endpoint Recovery Tool with the Latest Virus Definitions

http://www.symantec.com/docs/TECH131732

How to make the Symantec Endpoint Recovery Tool boot from a USB memory stick

http://www.symantec.com/docs/TECH131578

VIDEO - https://www-secure.symantec.com/connect/videos/symantec-endpoint-recovery-tool-sert

OR

2) Run a Scan via Power Eraser Tool

About Symantec Power Eraser http://www.symantec.com/docs/TECH134803

Symantec Power Eraser User Guide http://www.symantec.com/theme.jsp?themeid=spe-user-guide

 

The SERT (Symantec Endpoint Recovery Tool)is useful in situations where computers are too heavily infected for the Symantec Endpoint Protection client installed upon them to clean effectively.

The Power Eraser Tool eliminates deeply embedded and difficult to remove threats that traditional virus scanning doesn't always detect.

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.