SMC service is stopping frequently in GUP

Created: 07 Dec 2012 | Updated: 07 Dec 2012 | 9 comments

Sabya_Dash

This issue has been solved. See solution.

Hi All,

We are having the SEP 12.1 RU1 clients in our environment. Currenly we have encountered the issue of Symantec Management Client Service is frequently stopping on GUPs. When we try to start the same it will start and work as usual. We can see there is a dependant service associated with it called Syamntec Endpoint Protection. However the same is always in started mode. Could not find the reason of this abnormal behaviour.

Just to inform one point here that our licenses are in grace period. Is this the reason for such incident. I could see some of the error in the debug file

"Error: FreeCacheEntry called on an entry in use"

"GUProxy: invalid socket on accept, error 10004"

" ERROR socket error [10038] during send of response".

Can anybody please put some light on the issue.

Regards,

Sabyasachi

Discussion Filed Under:

Security, Endpoint Protection (AntiVirus) - 12.x, Endpoint Protection (AntiVirus), Troubleshooting

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Comments 9 Comments • Jump to latest comment

pete_4u2002 Symantec Employee

SMC service is stopping frequently in GUP - Comment:07 Dec 2012 : Link

the error is not related to license. the debug does not reveal the issue.

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

Rafeeq

SMC service is stopping frequently in GUP - Comment:07 Dec 2012 : Link

Have you checked by pass GUP and get to management server, when GUP is not available?

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

Sabya_Dash

SMC service is stopping frequently in GUP - Comment:07 Dec 2012 : Link

Hi Rafeeq,

Bypassing the GUP is not enabled.

Thanks,

Sabyasachi

Syed saied

SMC service is stopping frequently in GUP - Comment:07 Dec 2012 : Link

HI,

Please block user's ability to disable Symantec Endpoint Protection on Clients.

https://www-secure.symantec.com/connect/forums/how-block-users-ability-disable-symantec-endpoint-protection-clients

Thanks In Advance...

Syed Saied

If the suggestion has helped to solve your problem, please mark the post as a solution

AravindKM Trusted Advisor

SMC service is stopping frequently in GUP - Comment:07 Dec 2012 : Link

Is it happening in all GUPs? Or it is happening in one particular GUP?

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

Sabya_Dash

SMC service is stopping frequently in GUP - Comment:07 Dec 2012 : Link

It's on most of the GUPs

Regards,

Sabyasachi

AravindKM Trusted Advisor

SMC service is stopping frequently in GUP - Comment:07 Dec 2012 : Link

Look like a bug in 12.1 RU1 which is fixed in 12.1 RU2

The SMC service terminates on Group Update Providers

Fix ID: 2722802

Symptom: For Symantec Endpoint Protection client computers acting as Group Update Providers, the SMC service terminates. If you manually restart the service, it terminates again in two hours.

Solution: Modified SMC to prevent a crash when the client is a Group Update Provider.

Try by upgrading to 12.1 RU2

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

SOLUTION

Sabya_Dash

SMC service is stopping frequently in GUP - Comment:07 Dec 2012 : Link

Thanks Aravind,

However I have not yet implemented RU2 in our environment. Will check and confirm by upgrading the client to RU2.

However is the same mentioned in Release notes for RU2?

Regards,

Sabyasachi

ManishS

SMC service is stopping frequently in GUP - Comment:07 Dec 2012 : Link

Yes ,check

The SMC service terminates on Group Update Providers

Fix ID: 2722802

Symptom: For Symantec Endpoint Protection client computers acting as Group Update Providers, the SMC service terminates. If you manually restart the service, it terminates again in two hours.

Solution: Modified SMC to prevent a crash when the client is a Group Update Provider

http://www.symantec.com/business/support/index?page=content&id=TECH199676

Thanks In Advance.

Manish

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SMC service is stopping frequently in GUP

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