SMC.EXE Application Error
I am using Symantec Endpoint Protection V11 MR4 MP2 (Including client). SEPM is installed in Windows 2003. All client is WinXP.
Today two clients in a testing group suddenly popped out the error message "SMC.EXE Application Error: The exception unknown software exception (0x000000d) occurred in the application at location 0x78142331." Before this happened, I just modify the application and Device control policy. I removed the rule "Block application from running" because we need to use CD/DVD burner software. Then the error happened. I cannot open any software from MS office including Outlook. The error message keep pooping out. You cannot stop it. The SEP icon on task bar disappeared. Finally, I have to remove SEP, the the error message stopped and my MS O office came back.
I don't why I removed one rule from Application and Device Control policy. It will caused so big problem. The lucky thing there is only two IT pc in that group. Is there any solution for the error except removing SEP? The current version is still kind of dangerous.