Endpoint Protection

We have 30-40 machines getting the SMS.exe Runtime error.  The temporary fix found in this thread below works but when the error returns and you try and use this fix a second time the AntiVirusProduct line on the Query Results screen, highlight AntivirusProduct is missing.

https://www-secure.symantec.com/connect/forums/microsoft-visual-c-runtime-error-sav-client-fails-start


What seems to be causing this is the installation of the Microsoft Visual C++ 2008 Redistributable (9.0.21022.08) that is part of a software install we have on all of our machines. What I am curious about is if this issue can be corrected by changing the way the Microsoft Visual C++ 2008 Redistributable installs, maybe specifying that DLL's arent overwritten?

What version of the client are you using?

   Many of these issues can be resolved by simply upgrading to latest SEP release (11.0.5 in this case). 

 Remove SEP from the PC.
Delete the folloeing if present
In explorer
C:\Documents and Settings\All Users\Application Data\Symantec
C:\Program Files\Symantec
C:\Program Files\Symantec AntiVirus
C:\Program Files\Common Files\Symantec Shared

In registry
HKLM\software\symantec
HKCU\software\symantec

reinstall the SEP client.

As suuggested by Arvind u can unstall the product manually or may use Cleanwipe uitlity. Re- installtion or upgaration may fix the issue

We've removed software and reinstalled and also removed the AntiVirusProduct line from wbemtest Query Results screen but problem persists. We did find the issue stayed away for about a week. I think a reboot (or two) may cause the problem to come back - I know for a fact it was working for me on Thursday/Friday last week at one of my clients but failed this morning (the following Monday).
Have not tried removing the files and registry as per Aravind's response yet - I'm going to try that now.
Both machines I've had this on have been a SAV to SEP migration. Both clients running 11.05
I have a ticket open with support but so far they only suggested the wbem fix.
Unfortunately this is holding me up from rolling out 11.0.5 as I can't afford 100+ desktops to have this issue.

Just an update on this. We are still continuing to get this error after about 4 days. Dialog box comes up after user has logged in. Symantec's suggestion was to uninstall/cleanwipe and then reinstall in unmanaged mode off the cd. I did this and the problem went away (note I did no configuration of the client apart from install off the cd). After about 10 days I then copied sylink.xml down from the managed server and 5 days later the problem reoccured.

Are you getting an error with the SMC.exe or is it something along the lines of SMC CMC has caused an error?  Just curious...we seem to get alot of issues with the smc cmc portion of the product...

Hey Mike - no sms related errors but the issue seems to be the same - we get
"Microsoft Visual C++ Runtime Library

For us the errors only appear when an admin logs into the system, makes the users think that they aren't getting the error any longer, but they really are.