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SMC.EXE is taking more i/o's on system

Created: 30 Jan 2013 • Updated: 07 Mar 2013 | 11 comments
This issue has been solved. See solution.

Hi All,

Good Day,

We are using Sep 12.1 RU 1 MP 1 and on Machines we are getting a High i/o’s by SMC.EXE?

Can anyone guide what can be the reason? Wea are having a 60 Min heart beat interval

And We having following components on system

1. Virus, spyware and Basic download protection

  • Advance download protection

2. PTP

  • SONAR and ADC

3. NTP

  • Intrusion Prevention

 

Best Regards

Ajin

,

 

Comments 11 CommentsJump to latest comment

pete_4u2002's picture

what is the version?

do you find it a very specific time, like more connection,scan, definition update?

AjinBabu's picture

 

Hi Pete,

Thanks for your response.

Noticed client is windows 7 Pro 32 Bit.

Surprising thing is RAM, CPU, Network utilization is Normal. And there is no definition update is happening and Scan is not Running (Verified on eventvwr)

Regards

Ajin

SebastianZ's picture

beside that high I/O do you observe in the same time higher CPU or Memory usage from any other SEP processes?

AjinBabu's picture

Hi SebastianZ,

Thanks for your response.

Surprising thing is RAM, CPU, Network utilization is Normal. And there is no definition update is happening and Scan is not Running (Verified on eventvwr)

Regards

Ajin

SebastianZ's picture

And how does it look like with the network traffic from and to this machine? do you see any extraordinary big traffic between this client and SEPM?

Any chance you could check if the issue occurs after client update to the newest SEP 12.1 RU2?

Mithun Sanghavi's picture

Hello,

Could you please let us know the OS on which you are facing the high I/O??

How much Ram does the machines carry on themselves??

Are these clients virtual machines??

Could you try disabling startup scan, active scan when new definitions arrive, network files scan, to minimize the SEP effect on PC performance.

1. Disable startup scan and active scan when new definitions arrive, go to Virus and Spyware Protection policy-->Administrator-Defined Scans-->Advanced.

2.Disable network files scan,go to Virus and Spyware Protection policy-->Auto-Protect-->Scan details-->Network settings

3.Disable file cache or disable rescan cache when new definitions load,go to Virus and Spyware Protection policy-->Auto-Protect-->Advanced-->file cache

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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cus000's picture

What's the i/o reading you got for smc.exe?

SameerU's picture

Hi

Please upgrade to SEP 12.1.2

Regards

 

AjinBabu's picture

Hi All

Thanks for the responses.

There was a problem with the HDD of the machines we have replaced the same then all going good now.

Regards

Ajin

SOLUTION