Endpoint Protection

 View Only
Back to discussions
Expand all | Collapse all

SMC.EXE is taking more i/o's on system

  • 1.  SMC.EXE is taking more i/o's on system

    Posted Jan 30, 2013 05:54 AM

    Hi All,

    Good Day,

    We are using Sep 12.1 RU 1 MP 1 and on Machines we are getting a High i/o’s by SMC.EXE?

    Can anyone guide what can be the reason? Wea are having a 60 Min heart beat interval

    And We having following components on system

    1. Virus, spyware and Basic download protection

    • Advance download protection

    2. PTP

    • SONAR and ADC

    3. NTP

    • Intrusion Prevention

     

    Best Regards

    Ajin

    ,

     



  • 2.  RE: SMC.EXE is taking more i/o's on system

    Broadcom Employee
    Posted Jan 30, 2013 05:55 AM
    what is the version? do you find it a very specific time, like more connection,scan, definition update?


  • 3.  RE: SMC.EXE is taking more i/o's on system

    Posted Jan 30, 2013 06:00 AM

     

    Hi Pete,

    Thanks for your response.

    Noticed client is windows 7 Pro 32 Bit.

    Surprising thing is RAM, CPU, Network utilization is Normal. And there is no definition update is happening and Scan is not Running (Verified on eventvwr)

    Regards

    Ajin



  • 4.  RE: SMC.EXE is taking more i/o's on system

    Posted Jan 30, 2013 06:01 AM

    beside that high I/O do you observe in the same time higher CPU or Memory usage from any other SEP processes?



  • 5.  RE: SMC.EXE is taking more i/o's on system

    Posted Jan 30, 2013 06:05 AM

    Hi SebastianZ,

    Thanks for your response.

    Surprising thing is RAM, CPU, Network utilization is Normal. And there is no definition update is happening and Scan is not Running (Verified on eventvwr)

    Regards

    Ajin



  • 6.  RE: SMC.EXE is taking more i/o's on system

    Broadcom Employee
    Posted Jan 30, 2013 06:10 AM
    is this on VM machine?


  • 7.  RE: SMC.EXE is taking more i/o's on system

    Posted Jan 30, 2013 06:10 AM

    And how does it look like with the network traffic from and to this machine? do you see any extraordinary big traffic between this client and SEPM?

    Any chance you could check if the issue occurs after client update to the newest SEP 12.1 RU2?



  • 8.  RE: SMC.EXE is taking more i/o's on system

    Trusted Advisor
    Posted Jan 30, 2013 06:12 AM

    Hello,

    Could you please let us know the OS on which you are facing the high I/O??

    How much Ram does the machines carry on themselves??

    Are these clients virtual machines??

    Could you try disabling startup scan, active scan when new definitions arrive, network files scan, to minimize the SEP effect on PC performance.

    1. Disable startup scan and active scan when new definitions arrive, go to Virus and Spyware Protection policy-->Administrator-Defined Scans-->Advanced.

    2.Disable network files scan,go to Virus and Spyware Protection policy-->Auto-Protect-->Scan details-->Network settings

    3.Disable file cache or disable rescan cache when new definitions load,go to Virus and Spyware Protection policy-->Auto-Protect-->Advanced-->file cache

    Hope that helps!!



  • 9.  RE: SMC.EXE is taking more i/o's on system

    Posted Jan 30, 2013 06:35 AM

    Hi Pete,

    No it is a DELL LAPTOP

    Regards

    Ajin



  • 10.  RE: SMC.EXE is taking more i/o's on system

    Posted Jan 30, 2013 11:03 PM

    What's the i/o reading you got for smc.exe?



  • 11.  RE: SMC.EXE is taking more i/o's on system

    Posted Feb 01, 2013 03:43 AM

    Hi

    Please upgrade to SEP 12.1.2

    Regards

     



  • 12.  RE: SMC.EXE is taking more i/o's on system
    Best Answer

    Posted Mar 07, 2013 05:37 AM

    Hi All

    Thanks for the responses.

    There was a problem with the HDD of the machines we have replaced the same then all going good now.

    Regards

    Ajin