SMCGUI.EXE and CITRIX and SEP RU5
We are having the issue that for each user on a Citrix Server an instance of SMCGUI.EXE is launched.
I know there is a workaround for that: http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/43316a227377bbe58825745d007d3678?OpenDocument
But in the release notes of RU5 I read:
High CPU utilization on Terminal Servers with multiple active sessions
Fix ID: 1201882
Symptoms: Each session on a Terminal Server runs an instance of SMCGUI, which causes high CPU utilization.
Solution: Symantec Endpoint Protection now allows for a client to disable the extra components from loading in separate sessions.
How do I need to apply the solution for RU5? Is that, hopefully, possible from the management console? Or do I just need to apply the 'classic' workaround and, if yes, what is than really the fix in RU5?
Comments
Hi
You need to follow this
Migrating to Symantec Endpoint Protection 11.0 RU5
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009090313483348
http://news.support.veritas.com/connect/forums/sep-mr5-upgrade
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
We see the same thing
We see the same thing on some of our servers I would love to know the answer too.
Nobody has an answer on this?
Nobody has an answer on this? Maybe a Symantec Employee?
If not, I'll open a call with Symantec to see what they say.
RU5 & Terminal Server
High CPU utilization on Terminal Servers with multiple active sessions
Fix ID: 1201882
The issue mentioned has been taken care of in the Fix which in incorporated in RU5. Therefore if you install or upgrade to RU5 it should resolve your issue.
Thanks & Regards Sandip C Sali
So you mean that, without
So you mean that, without applying any patch, configuration or registry hack only one instance of SMCGUI.EXE will be running on our Citrix servers, no matter how many connected clients on that Citrix server?
In RU5 I still see multiple
In RU5 I still see multiple instances of smcgui.exe (on per logged on users) on our Citrixservers.
So my question is: what is exactly fixed with Fix ID 1201882
on RU5, le multiple instances
on RU5, le multiple instances still appears only if you do not deactivate the icon in the systray of the Citrix server.
You can do that on the parameter of the client (under the policies).
After deactivation, the icon does not appear twice and the SMCgui process is not loaded on the Citrx server
Nota : excuse me for the traduction but my interface (and first langage) is french
i assume this feature only
i assume this feature only shows up if SEPM itself is RU5? if it does, this will give me reason to upgrade my SEPM.
thanks.
The CPU consumption by
The CPU consumption by smcgui can be reduced but the each logged in client will have its own smcgui.
The best option would be to disable it for Citrix servers.
Look at
Appendix D: Preventing SmcGui, ProtectionUtilSurrogate and ccApp running for all users
http://www.symantec.com/connect/sites/default/files/SEP%20on%20Terminal%20Servers.pdf
VMWARE-- SEP 12.1 vs McAfee vs Trend Micro
failed to open the specified page
i tried to open the page, but it seems that the page already removed, any other page that can relate to the matter?
thanks.
Hi
the pdf is located here
http://www.symantec.com/connect/sites/default/file...
you need to check
Appendix D: Preventing SmcGui, ProtectionUtilSurrogate and ccApp running for all users
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
thanks, will check on that
thanks, will check on that
andreas.
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