Messaging Gateway

I received logs from BrightmailLog.log

Jun 15 2016 14:10:09 [PublishingThread-39] [PublisherJob] ERROR - can't publish configuration to host: host.domain.com 
com.symantec.smg.controlcenter.InvalidArgumentException: The Directory Data Service configuration XML for host: 10.x.x.x is invalid. 
 The error is : Parsing Error
Line:    98
URI:     null
Message: cvc-complex-type.2.4.a: Invalid content was found starting with element 'query'. One of '{baseDn}' is expected. Unable to publish.
    at com.symantec.smg.controlcenter.host.ConfigurationHelper.publishDdsConfiguration(ConfigurationHelper.java:289)
    at com.symantec.smg.controlcenter.host.dds.DdsManager.publishDdsConfiguration(DdsManager.java:142)
    at com.symantec.smg.controlcenter.host.dds.DdsConfigPublisher.publish(DdsConfigPublisher.java:105)
    at com.symantec.smg.controlcenter.host.publishing.PublisherJob.run(PublisherJob.java:89)
    at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
    at java.util.concurrent.FutureTask.run(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)
Jun 15 2016 14:10:09 [http-bio-443-exec-9] [ScannerAction] ERROR - com.symantec.smg.controlcenter.host.publishing.PublishingException: Configuration saved successfully but could not publish configuration to the following hosts - host.domain.com. Please check control center logs for details. 
Jun 15 2016 14:10:09 [http-bio-443-exec-9] [ScannerAction] ERROR - Configuration saved successfully but could not publish configuration to the following hosts - host.domain.com. Please check control center logs for details. 

Hi,

Could you please tell us whats been going on, eg it looks like you changed some settings.

Usually the changes made on CC are saved there and get published to the scanner(s). And at that point something went wrong.

Regards

Thomas

I installed 3 SMG on VM for the latest version 10.6.1:

1 VM - Control Center

2 VMs - Scanner

The 1 VM scanner does not encountered any problem while the other scanner received that error.

Hope someone could help me in this problem as it is not a searchable problem and support cannot trace it.

The recent advise it to restart the problematic Scanner and do the syntax on Control Center cc-config database --repair

Thanks!

Hi,

According to https://support.symantec.com/content/unifiedweb/en_US/article.HOWTO54042.html

have you checked your fw-config that all needed ports are open, eg 41002?

On your scanner, using the support user, whats the result of "telnet CC-IP 41002"

Thomas

Hi Thomas,

All listed ports are configured accordingly. I check it via support user.

Bobie

My problem is related here https://support.symantec.com/en_US/article.TECH234968.html

Hope someone can provide the solution

Doesnt look good.

I would tcpdump a communication between cc and the scanners (working and not working) and compare.