Hi All,
Any idea how to troubleshoot deeper this issue?
Log as below:
[support@xxxfilter LiveUpdate]$ less liveupdt.log
Aug 3, 2012 4:25:18 PM Java LiveUpdate launched with the command line = [ -p Symantec Messaging Gateway v9.5 Linux -v 9.5 -l SymAllLanguages -t VirusDef ]
Aug 3, 2012 4:25:18 PM Symantec Messaging Gateway v9.5 Linux, 9.5, SymAllLanguages, VirusDef, 0
Aug 3, 2012 4:25:18 PM Using character set UTF-8
Aug 3, 2012 4:25:18 PM Command-line Product Selections to update:
Aug 3, 2012 4:25:18 PM (ProdName, Version, Lang, ItemSeqName, SeqNum)
Aug 3, 2012 4:25:19 PM Java Version 1.6.0_23.
Aug 3, 2012 4:25:19 PM Linux 2.6.18-274.3.1.2.el5_sms
Aug 3, 2012 4:25:19 PM Java LiveUpdate version 3.6 Build 16.
Aug 3, 2012 4:25:19 PM ProductInventory: parsed default inventory file: /etc/Product.Catalog.JavaLiveUpdate
Aug 3, 2012 4:25:19 PM Inventory File Product Selections to update:
Aug 3, 2012 4:25:19 PM (ProdName, Version, Lang, ItemSeqName, SeqNum)
Aug 3, 2012 4:25:19 PM The property maxZipFileSize in config file is 614,400
Aug 3, 2012 4:25:19 PM The property maxTriFileSize in config file is 10,485,760
Aug 3, 2012 4:25:19 PM The property maxPackageSize in config file is 734,003,200
Aug 3, 2012 4:25:19 PM The property maxPackageContentSize in config file is 734,003,200
Aug 3, 2012 4:25:19 PM The property enableIPv4Preference is not set in config file
Aug 3, 2012 4:25:19 PM Checking to see if JLU can connect to its own listener thread.
Aug 3, 2012 4:25:19 PM Checking to see if a session of JLU is running at port 51193.
Aug 3, 2012 4:25:19 PM An active JLU session has been detected.
Aug 3, 2012 4:25:19 PM JLU was able to successfully connect to its own listener thread.
Aug 3, 2012 4:25:19 PM IdsServerLoggingError
Aug 3, 2012 4:25:19 PM Downloading minitri.flg to /tmp/jlu_downloads/1343982319397/minitri.flg ...
Aug 3, 2012 4:25:19 PM Connecting to liveupdate.symantecliveupdate.com:80 via HTTP ...
Aug 3, 2012 4:25:19 PM Connected to 58.26.185.49 sending request ...
Aug 3, 2012 4:25:19 PM Waiting for response ...
Aug 3, 2012 4:25:23 PM Content-Type of HTTP response for minitri.flg is text/plain
Aug 3, 2012 4:25:23 PM Receiving file ...
Aug 3, 2012 4:25:23 PM Transfer completed in 3,370 ms (77 bytes/sec)
Aug 3, 2012 4:25:23 PM Downloading symantec$20messaging$20gateway$20v9.5$20linux_9.5_symalllanguages_livetri.zip to /tmp/jlu_downloads/1343982319397/symantec$20messaging$20gateway$20v9.5$20linux_9.5_symalllanguages_livetri.zip ...Aug 3, 2012 4:25:23 PM Connecting to 58.26.185.49 via HTTP ...
Aug 3, 2012 4:25:23 PM Connected to 58.26.185.49 sending request ...
Aug 3, 2012 4:25:23 PM Waiting for response ...
Aug 3, 2012 4:25:24 PM Receiving file ...
Aug 3, 2012 4:25:24 PM Transfer completed in 1,762 ms (1,766 bytes/sec)
Aug 3, 2012 4:25:24 PM The zip entry is liveupdt.tri
Aug 3, 2012 4:25:24 PM The zip entry is liveupdt.grd
Aug 3, 2012 4:25:24 PM The zip entry is liveupdt.sig
Aug 3, 2012 4:25:24 PM Unzipping symantec$20messaging$20gateway$20v9.5$20linux_9.5_symalllanguages_livetri.zip into /tmp/jlu_downloads/1343982319397/symantec$20messaging$20gateway$20v9.5$20linux_9.5_symalllanguages_livetri.zip1343982324947 ...
Aug 3, 2012 4:25:24 PM The zip file downloaded is a catalog file
Aug 3, 2012 4:25:24 PM Extracting liveupdt.tri
Aug 3, 2012 4:25:24 PM Total number of bytes read is 476
Aug 3, 2012 4:25:24 PM Extracting liveupdt.grd
Aug 3, 2012 4:25:24 PM Total number of bytes read is 316
Aug 3, 2012 4:25:24 PM Extracting liveupdt.sig
Aug 3, 2012 4:25:24 PM Total number of bytes read is 2,609
Aug 3, 2012 4:25:24 PM Unzipping completed
Aug 3, 2012 4:25:24 PM Loading root certificate
Aug 3, 2012 4:25:25 PM Setting certificate restrictions
Aug 3, 2012 4:25:25 PM Loading guard file: /tmp/jlu_downloads/1343982319397/symantec$20messaging$20gateway$20v9.5$20linux_9.5_symalllanguages_livetri.zip1343982324947/liveupdt.grd
Aug 3, 2012 4:25:25 PM Downloading 1343946085jtun_ennluap2.lin to /tmp/jlu_downloads/1343982319397/1343946085jtun_ennluap2.lin ...
Aug 3, 2012 4:25:25 PM Connecting to 58.26.185.49 via HTTP ...
Aug 3, 2012 4:25:25 PM Connected to 58.26.185.49 sending request ...
Aug 3, 2012 4:25:25 PM Connecting to 58.26.185.49 via HTTP ...
Aug 3, 2012 4:25:25 PM Connected to 58.26.185.49 sending request ...
Aug 3, 2012 4:25:25 PM Waiting for response ...
Aug 3, 2012 4:25:27 PM Waiting for response ...
Aug 3, 2012 4:25:28 PM Receiving file ...
----------------------------------
[support@xxxfilter scanner]$ less jlu-controller_log
2012-08-03T00:30:06+08:00 (INFO:1322.3813216): [54041] AV definitions update is available.
2012-08-03T00:30:06+08:00 (INFO:1322.3813216): [54035] The next JLU poll is scheduled to begin in 0 hours, 10 minutes, and 0 seconds.
2012-08-03T00:40:06+08:00 (DEBUG:1322.3813216): [10250] The license check for [AntiVirus Content] returned system code 0x0.
2012-08-03T00:40:06+08:00 (DEBUG:1322.3813216): [10250] The license check for [AntiVirus Content 30TRY] returned system code 0x80000016.
2012-08-03T00:40:06+08:00 (DEBUG:1322.3813216): [10250] The license check for [AntiVirus and URL Defs] returned system code 0x80000016.
2012-08-03T00:40:06+08:00 (DEBUG:1322.3813216): [10250] The license check for [CSAPI AntiVirus Content] returned system code 0x80000016.
2012-08-03T00:40:06+08:00 (DEBUG:1322.3813216): [10250] The license check for [SAVD AntiVirus Content] returned system code 0x0.
2012-08-03T00:40:06+08:00 (DEBUG:1322.3813216): [10250] The license check for [SAVFMSE Virus Definitions] returned system code 0x0.
2012-08-03T00:40:06+08:00 (DEBUG:1322.3813216): [10250] The license check for [SMSSMTP AntiVirus Conten
2012-08-03T00:40:06+08:00 (DEBUG:1322.3813216): [54043] Executing /usr/java/default/bin/java -classpath /opt/Symantec/LiveUpdate/jlu.jar com.symantec.liveupdate.LiveUpdate --available-list /data/scanner/stats/jlumal7gM [ -p Symantec Messaging Gateway v9.5 Linux -v 9.5 -l SymAllLanguages -t VirusDef ]
2012-08-03T00:40:06+08:00 (INFO:1322.3813216): [54010] Poll for new AntiVirus Definitions was successfully started.
2012-08-03T00:40:08+08:00 (INFO:1322.3813216): [54030] Poll for new AntiVirus Definitions was successful.
2012-08-03T00:40:08+08:00 (INFO:1322.3813216): [54041] AV definitions update is available.
2012-08-03T00:40:08+08:00 (INFO:1322.3813216): [54035] The next JLU poll is scheduled to begin in 0 hours, 10 minutes, and 0 seconds.