Video Screencast Help

SMG 9.5.4 : LiveUpdate failure

Created: 03 Aug 2012 | 5 comments
cus000's picture

Hi All,

Any idea how to troubleshoot deeper this issue?

 

Log as below:

[support@xxxfilter LiveUpdate]$ less liveupdt.log
Aug 3, 2012 4:25:18 PM Java LiveUpdate launched with the command line = [ -p Symantec Messaging Gateway v9.5 Linux -v 9.5 -l SymAllLanguages -t VirusDef ]
Aug 3, 2012 4:25:18 PM   Symantec Messaging Gateway v9.5 Linux, 9.5, SymAllLanguages, VirusDef, 0
Aug 3, 2012 4:25:18 PM Using character set UTF-8
Aug 3, 2012 4:25:18 PM Command-line Product Selections to update:
Aug 3, 2012 4:25:18 PM (ProdName, Version, Lang, ItemSeqName, SeqNum)
Aug 3, 2012 4:25:19 PM Java Version 1.6.0_23.
Aug 3, 2012 4:25:19 PM Linux 2.6.18-274.3.1.2.el5_sms
Aug 3, 2012 4:25:19 PM Java LiveUpdate version 3.6 Build 16.
Aug 3, 2012 4:25:19 PM ProductInventory: parsed default inventory file: /etc/Product.Catalog.JavaLiveUpdate
Aug 3, 2012 4:25:19 PM Inventory File Product Selections to update:
Aug 3, 2012 4:25:19 PM (ProdName, Version, Lang, ItemSeqName, SeqNum)
Aug 3, 2012 4:25:19 PM The property maxZipFileSize in config file is 614,400
Aug 3, 2012 4:25:19 PM The property maxTriFileSize in config file is 10,485,760
Aug 3, 2012 4:25:19 PM The property maxPackageSize in config file is 734,003,200
Aug 3, 2012 4:25:19 PM The property maxPackageContentSize in config file is 734,003,200
Aug 3, 2012 4:25:19 PM The property enableIPv4Preference is not set in config file
Aug 3, 2012 4:25:19 PM Checking to see if JLU can connect to its own listener thread.
Aug 3, 2012 4:25:19 PM Checking to see if a session of JLU is running at port 51193.
Aug 3, 2012 4:25:19 PM An active JLU session has been detected.
Aug 3, 2012 4:25:19 PM JLU was able to successfully connect to its own listener thread.
Aug 3, 2012 4:25:19 PM IdsServerLoggingError
Aug 3, 2012 4:25:19 PM Downloading minitri.flg to /tmp/jlu_downloads/1343982319397/minitri.flg ...
Aug 3, 2012 4:25:19 PM Connecting to liveupdate.symantecliveupdate.com:80 via HTTP ...
Aug 3, 2012 4:25:19 PM Connected to 58.26.185.49 sending request ...
Aug 3, 2012 4:25:19 PM Waiting for response ...
Aug 3, 2012 4:25:23 PM Content-Type of HTTP response for minitri.flg is text/plain
Aug 3, 2012 4:25:23 PM Receiving file ...
Aug 3, 2012 4:25:23 PM Transfer completed in 3,370 ms (77 bytes/sec)
Aug 3, 2012 4:25:23 PM Downloading symantec$20messaging$20gateway$20v9.5$20linux_9.5_symalllanguages_livetri.zip to /tmp/jlu_downloads/1343982319397/symantec$20messaging$20gateway$20v9.5$20linux_9.5_symalllanguages_livetri.zip ...Aug 3, 2012 4:25:23 PM Connecting to 58.26.185.49 via HTTP ...
Aug 3, 2012 4:25:23 PM Connected to 58.26.185.49 sending request ...
Aug 3, 2012 4:25:23 PM Waiting for response ...
Aug 3, 2012 4:25:24 PM Receiving file ...
Aug 3, 2012 4:25:24 PM Transfer completed in 1,762 ms (1,766 bytes/sec)
Aug 3, 2012 4:25:24 PM The zip entry is liveupdt.tri
Aug 3, 2012 4:25:24 PM The zip entry is liveupdt.grd
Aug 3, 2012 4:25:24 PM The zip entry is liveupdt.sig
Aug 3, 2012 4:25:24 PM Unzipping symantec$20messaging$20gateway$20v9.5$20linux_9.5_symalllanguages_livetri.zip into /tmp/jlu_downloads/1343982319397/symantec$20messaging$20gateway$20v9.5$20linux_9.5_symalllanguages_livetri.zip1343982324947 ...
Aug 3, 2012 4:25:24 PM The zip file downloaded is a catalog file
Aug 3, 2012 4:25:24 PM Extracting liveupdt.tri
Aug 3, 2012 4:25:24 PM Total number of bytes read is 476
Aug 3, 2012 4:25:24 PM Extracting liveupdt.grd
Aug 3, 2012 4:25:24 PM Total number of bytes read is 316
Aug 3, 2012 4:25:24 PM Extracting liveupdt.sig
Aug 3, 2012 4:25:24 PM Total number of bytes read is 2,609
Aug 3, 2012 4:25:24 PM Unzipping completed
Aug 3, 2012 4:25:24 PM Loading root certificate
Aug 3, 2012 4:25:25 PM Setting certificate restrictions
Aug 3, 2012 4:25:25 PM Loading guard file:  /tmp/jlu_downloads/1343982319397/symantec$20messaging$20gateway$20v9.5$20linux_9.5_symalllanguages_livetri.zip1343982324947/liveupdt.grd
Aug 3, 2012 4:25:25 PM Downloading 1343946085jtun_ennluap2.lin to /tmp/jlu_downloads/1343982319397/1343946085jtun_ennluap2.lin ...
Aug 3, 2012 4:25:25 PM Connecting to 58.26.185.49 via HTTP ...
Aug 3, 2012 4:25:25 PM Connected to 58.26.185.49 sending request ...
Aug 3, 2012 4:25:25 PM Connecting to 58.26.185.49 via HTTP ...
Aug 3, 2012 4:25:25 PM Connected to 58.26.185.49 sending request ...
Aug 3, 2012 4:25:25 PM Waiting for response ...
Aug 3, 2012 4:25:27 PM Waiting for response ...
Aug 3, 2012 4:25:28 PM Receiving file ...
 

----------------------------------

[support@xxxfilter scanner]$ less jlu-controller_log
2012-08-03T00:30:06+08:00 (INFO:1322.3813216): [54041] AV definitions update is available.
2012-08-03T00:30:06+08:00 (INFO:1322.3813216): [54035] The next JLU poll is scheduled to begin in 0 hours, 10 minutes, and 0 seconds.
2012-08-03T00:40:06+08:00 (DEBUG:1322.3813216): [10250] The license check for [AntiVirus Content] returned system code 0x0.
2012-08-03T00:40:06+08:00 (DEBUG:1322.3813216): [10250] The license check for [AntiVirus Content 30TRY] returned system code 0x80000016.
2012-08-03T00:40:06+08:00 (DEBUG:1322.3813216): [10250] The license check for [AntiVirus and URL Defs] returned system code 0x80000016.
2012-08-03T00:40:06+08:00 (DEBUG:1322.3813216): [10250] The license check for [CSAPI AntiVirus Content] returned system code 0x80000016.
2012-08-03T00:40:06+08:00 (DEBUG:1322.3813216): [10250] The license check for [SAVD AntiVirus Content] returned system code 0x0.
2012-08-03T00:40:06+08:00 (DEBUG:1322.3813216): [10250] The license check for [SAVFMSE Virus Definitions] returned system code 0x0.
2012-08-03T00:40:06+08:00 (DEBUG:1322.3813216): [10250] The license check for [SMSSMTP AntiVirus Conten
2012-08-03T00:40:06+08:00 (DEBUG:1322.3813216): [54043] Executing /usr/java/default/bin/java -classpath /opt/Symantec/LiveUpdate/jlu.jar com.symantec.liveupdate.LiveUpdate --available-list /data/scanner/stats/jlumal7gM [ -p Symantec Messaging Gateway v9.5 Linux -v 9.5 -l SymAllLanguages -t VirusDef ]
2012-08-03T00:40:06+08:00 (INFO:1322.3813216): [54010] Poll for new AntiVirus Definitions was successfully started.
2012-08-03T00:40:08+08:00 (INFO:1322.3813216): [54030] Poll for new AntiVirus Definitions was successful.
2012-08-03T00:40:08+08:00 (INFO:1322.3813216): [54041] AV definitions update is available.
2012-08-03T00:40:08+08:00 (INFO:1322.3813216): [54035] The next JLU poll is scheduled to begin in 0 hours, 10 minutes, and 0 seconds.
 

Comments 5 CommentsJump to latest comment

TSE-JDavis's picture

It looks like we are timing out during the download. What is your timeout setting under Virus -> Liveupdate?

Remek's picture

version 9.5.4-4

live update 30 minutes

and we also have errors, Sometimes we have 2 days delay with live update

 

Regards

Remigiusz

http://exchangeblog.pl

cus000's picture

JDavis is most probably correct.

We raised a case and it seems after increasing the time out to from 20 mins to maximum (in our case 1 day), the LU was finally successful.

 

So it's due to network slow is it? strangely we never had this kind of problem before....

TSE-JDavis's picture

Our virus definitions have gotten large lately, so many people are running into this issue. It could be as simple as throttling on your firewall that your network administrator set up or network congestion at the time the definitions are being downloaded.

cus000's picture

Just curious, how big the current defs compared to last few months?

I think the normal defs for SEP is around 150-180mb.... is it the same?