SMG missed spam
Updated: 16 Nov 2011 | 1 comment
This issue has been solved. See solution.
We encounter a problem in Symantec Messaging Gateway version 9.5. There's a spam that was not detected by Symantec Messaging Gateway. How can we submit a missed spam to symantec ?
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Messages which have not
Messages which have not been blocked by the anti-spam filters can be submitted to Symantec for analysis and possible filter creation.
To analyze a missed spam message, Symantec must receive the original spam message::
• as an "message/rfc822" email attachment*
• within 24 hours of receipt
• best practice is one email attachment per submission**
Send the spam message as an email attachment to the appropriate address for your region:
Americas: gsubmit@submit-1.brightmail.com
EMEA: eurosubmit@submit-23.brightmail.com
APAC: apacsubmit@submit-22.brightmail.com
Japan: jpnsubmit@submit-47.brightmail.com
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