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SMG - problem with update to 10.0.2-4 from 10.0.1-2

Created: 28 Aug 2013 | 3 comments
DamianGarbus's picture

Hi everyone,

I have a problem with update SMG to new version. I have two scanners with public IP which can download new version but Control Center in internal network can't do this because can't view and accept Update Description (0.png in attachment).

I think that it's proxy server, because when I don't enter proxy setting and try update Control Center via comandline it's take long time and give error (1.png in attachment). When I enter proxy settings (also credentials) it's give error that required credentials to autenticated (2.png in atachment).In this time attempt to update also get error (1.png in attachment)  but faster like Control Center get answer from proxy that it's can't autenticated.

Anyone can help?

My proxy use ntlm2 autentication so please let me know if SMG support this?

Best Regards.

Damian.

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TSE-JDavis's picture

The Messaging Gateway does not support NTML2 authentication since that would require a web brower. You will need a policy exception on your proxy exempting the control center from needing to authenticate.

BenDC's picture

10.0.x has an offline upgrade process you can use, however it will require use of an internal http server as well as an ISO for the newer version.

Upgrading the Symantec Messaging Gateway (SMG) appliance without internet access

http://www.symantec.com/business/support/index?pag...

DamianGarbus's picture

Thanks for info :) I think that I will try offline update.

One more time form info :)

Best regards.

Damian.