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SMG Two different verdicts, same message - how to manage

  • 1.  SMG Two different verdicts, same message - how to manage

    Posted Oct 13, 2015 11:17 AM

    Hi guys,

    I have a content policy that moves a message to a quarantine incident folder based on a dictionary for a popper approval before delivery.

    My problem is that messages that have more than this content verdict (such as Spam) are also being held in the incident folder.

    Is there a way priories Spam deletion even when the spam has a word listed in my dictionary (for the incident folder)?

     

    I already went through the KB below concerning the same topic but could not find my answer so far.

    https://support.symantec.com/en_US/article.HOWTO93077.html

     

    Thanks!!!

     



  • 2.  RE: SMG Two different verdicts, same message - how to manage

    Posted Oct 21, 2015 12:32 PM

    so I guess this is just impossible to do ...