Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

SMG Unable to send quarantine Notification

Created: 09 Jan 2013 • Updated: 06 Mar 2013 | 3 comments
cemilebaşak's picture
This issue has been solved. See solution.

Hi;

ı configured SMG to send quarantine notification. But it send only 200 notification and its got failed error. You can find the error at below.

Are there any body can help me ?

Jan 09 2013 14:04:51 [BrightmailScheduler_Worker-6] ERROR - Notification poller error. A user could not be notified of new spam messages.

com.symantec.smg.controlcenter.internal.dataaccess.DataAccessException: An unexpected database error has occurred. Please contact your system administrator. ; nested exception is:

com.mysql.jdbc.CommunicationsException: Communications link failure due to underlying exception:

** BEGIN NESTED EXCEPTION **

java.io.EOFException

MESSAGE: Can not read response from server. Expected to read 172 bytes, read 48 bytes before connection was unexpectedly lost.

STACKTRACE:

java.io.EOFException: Can not read response from server. Expected to read 172 bytes, read 48 bytes before connection was unexpectedly lost.

at com.mysql.jdbc.MysqlIO.readFully(MysqlIO.java:1997)

at com.mysql.jdbc.MysqlIO.reuseAndReadPacket(MysqlIO.java:2464)

at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:2916)

at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:885)

at com.mysql.jdbc.MysqlIO.nextRow(MysqlIO.java:1360)

at com.mysql.jdbc.RowDataDynamic.nextRecord(RowDataDynamic.java:366)

at com.mysql.jdbc.RowDataDynamic.next(RowDataDynamic.java:355)

at com.mysql.jdbc.ResultSet.next(ResultSet.java:7302)

at org.apache.tomcat.dbcp.dbcp.DelegatingResultSet.next(DelegatingResultSet.java:168)

at com.symantec.smg.controlcenter.quarantine.QuarantineDAOMySQL.processNewSpam(QuarantineDAOMySQL.java:751)

at com.symantec.smg.controlcenter.quarantine.spam.SpamNotificationManager.notification(SpamNotificationManager.java:151)

at com.symantec.smg.controlcenter.quarantine.spam.SpamNotificationTask.executeTask(SpamNotificationTask.java:112)

at com.symantec.smg.controlcenter.internal.scheduledtask.ScheduledTask.execute(ScheduledTask.java:133)

at org.quartz.core.JobRunShell.run(JobRunShell.java:195)

at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)

 

** END NESTED EXCEPTION **

 

 

Last packet sent to the server was 704359 ms ago.

at com.symantec.smg.controlcenter.quarantine.QuarantineDAOMySQL.processNewSpam(QuarantineDAOMySQL.java:805)

at com.symantec.smg.controlcenter.quarantine.spam.SpamNotificationManager.notification(SpamNotificationManager.java:151)

at com.symantec.smg.controlcenter.quarantine.spam.SpamNotificationTask.executeTask(SpamNotificationTask.java:112)

at com.symantec.smg.controlcenter.internal.scheduledtask.ScheduledTask.execute(ScheduledTask.java:133)

at org.quartz.core.JobRunShell.run(JobRunShell.java:195)

at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)

Caused by: com.mysql.jdbc.CommunicationsException: Communications link failure due to underlying exception:

** BEGIN NESTED EXCEPTION **

java.io.EOFException

MESSAGE: Can not read response from server. Expected to read 172 bytes, read 48 bytes before connection was unexpectedly lost.

STACKTRACE:

java.io.EOFException: Can not read response from server. Expected to read 172 bytes, read 48 bytes before connection was unexpectedly lost.

at com.mysql.jdbc.MysqlIO.readFully(MysqlIO.java:1997)

at com.mysql.jdbc.MysqlIO.reuseAndReadPacket(MysqlIO.java:2464)

at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:2916)

at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:885)

at com.mysql.jdbc.MysqlIO.nextRow(MysqlIO.java:1360)

at com.mysql.jdbc.RowDataDynamic.nextRecord(RowDataDynamic.java:366)

at com.mysql.jdbc.RowDataDynamic.next(RowDataDynamic.java:355)

at com.mysql.jdbc.ResultSet.next(ResultSet.java:7302)

at org.apache.tomcat.dbcp.dbcp.DelegatingResultSet.next(DelegatingResultSet.java:168)

at com.symantec.smg.controlcenter.quarantine.QuarantineDAOMySQL.processNewSpam(QuarantineDAOMySQL.java:751)

at com.symantec.smg.controlcenter.quarantine.spam.SpamNotificationManager.notification(SpamNotificationManager.java:151)

at com.symantec.smg.controlcenter.quarantine.spam.SpamNotificationTask.executeTask(SpamNotificationTask.java:112)

at com.symantec.smg.controlcenter.internal.scheduledtask.ScheduledTask.execute(ScheduledTask.java:133)

at org.quartz.core.JobRunShell.run(JobRunShell.java:195)

at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)

 

** END NESTED EXCEPTION **

 

 

Last packet sent to the server was 704359 ms ago.

at com.mysql.jdbc.MysqlIO.reuseAndReadPacket(MysqlIO.java:2622)

at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:2916)

at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:885)

at com.mysql.jdbc.MysqlIO.nextRow(MysqlIO.java:1360)

at com.mysql.jdbc.RowDataDynamic.nextRecord(RowDataDynamic.java:366)

at com.mysql.jdbc.RowDataDynamic.next(RowDataDynamic.java:355)

at com.mysql.jdbc.ResultSet.next(ResultSet.java:7302)

at org.apache.tomcat.dbcp.dbcp.DelegatingResultSet.next(DelegatingResultSet.java:168)

at com.symantec.smg.controlcenter.quarantine.QuarantineDAOMySQL.processNewSpam(QuarantineDAOMySQL.java:751)

... 5 more

Discussion Filed Under:

Comments 3 CommentsJump to latest comment

Art_P's picture

The evidence also fits this one into tarpitting (or other network slowdown), as in another recent post. Please refer to KB TECH161742:

http://www.symantec.com/business/support/index?page=content&id=TECH161742

If you have determined that there is no slowdown of the notification delivery (either by the receiving MTA or the network) then contacting Support to review the information more in-depth would be your best bet.

If you find a useful post, please use the "thumbs up" feature to mark the post as helpful. If your question has been answered, please select the "Mark as solution" for the post that best answered your question. Thank you.

SOLUTION
Subhani's picture

It seems that the MTA you are using is having some security configuration .you need to look into that and disable that check .See this link for details .It might have been the tarpitting feature .

http://technet.microsoft.com/en-us/library/aa99889...

cemilebaşak's picture

Thanks a lot.

Regards;

Cemile Denerel BAŞAK

Note: Please mark as solution if its help you.