Client Management Suite

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  • 1.  SMP 7.1 NS server / package server

    Posted Nov 09, 2011 07:40 PM

    I am working on a 7.1 NS server that refuses to publish links for packages.  This is round two of installing SMP via the SIM and so far have the same results. For tesitng purposes I have cloned as "Copy of Symantec Management Agent for Windows x64 (Site Server Only) - Upgrade to 64-bit Symantec Management Agent 7.1"  and applied only to my server just to get a package to publish a link for download inside the the Symantec Managment Agent.

    The Policy shows on my server under "sotware delivery tab" as expected however under package and task properties --> download history --> source location is empty. See pic. I have been told by 2 different support people 2 different ways to configure the primary NS server. Which is correct? So far neither has worked.

    1. I must include this server in Site servers as both a "task service and Package service".

    2. I must include it only in Task service?

    I have been through all the IIS Settings, they appear fine. Any suggestions?



  • 2.  RE: SMP 7.1 NS server / package server

    Posted Nov 09, 2011 10:00 PM
    Technically youre main NS server is a package server by default... Adding it as a package Service as well can duplicate data. Does your environment contain a single NS server and no site servers?


  • 3.  RE: SMP 7.1 NS server / package server

    Posted Nov 09, 2011 10:32 PM

    Correct...right now it's a test environment so only the NS box. I was told the main NS server is a package server by default, however our production 7.0 environment NS server is set as both.  Maybe things changed in 7.1?



  • 4.  RE: SMP 7.1 NS server / package server

    Broadcom Employee
    Posted Nov 10, 2011 02:18 PM

    JMP51483, let me correct you, installing a Package Server on the NS will duplicate data. Everything you have set to be sent to Package Servers will be duplicated.

    By default, there is no separate Package Server installed on the NS. This can be done, but it is generally not a good idea since there are very few real uses for it (and even less uses for production environment).

    Task Server is installed on NS by default and removing it is generally not a good idea as reinstalling it can be a real hassle.

    My recommendation: start by looking into Agent logs if there are any useful errors about getting a download location.



  • 5.  RE: SMP 7.1 NS server / package server

    Posted Nov 10, 2011 05:20 PM

    First off..Thanks for all suggestions! I've already been through the altiris log, package.xml, log.xml, snapshot.xml for the one package I am working on.

    Package.xml is most helpful so far

    <Package id="{47E1F709-5EF8-44EA-9A1A-955620A09ED4}" name="Symantec Management Agent Package" size="0" version="1320792259" remote="false" priority="Normal" status="retrying" minspeed="0" enableMulticast="true" statusDescription="Invalid data received in HTTP response. Expected 5697 bytes, received 0">
    <Source speedTest="true">
        <SiteQuery url="http://server/Altiris/NS/Agent/GetPackageInfo.aspx" resource="{C7266EE7-9389-440C-A3C9-ACB74ABA1DFE}" type="codebases"/>
    </Source>
    </Package>

    copied and pasted url into browser on Server next error:

    error number 80041002
The package info request XML is invalid.

GetPackageInfo request format: GetPackageInfo.aspx?xml=<<BODY>>

    Altiris log:

    Log File Name: C:\ProgramData\Symantec\SMP\Logs\a.log
    Priority: 4
    Date: 11/10/2011 9:00:02 AM
    Tick Count: 155433531
    Host Name: server
    Process: AeXSvc (7536)
    Thread ID: 73
    Module: AeXSVC.exe
    Source: Altiris.NS.StandardItems.Collection.NSDataSrcBasedResourceCollection.FullUpdatePostDataSrcProcessing
    Description: Updating collection membership for collection 'df18424c-e1b1-4c6e-b1b0-48f255f71fef' with 0 members.

    End log:

    Side by side comparrison of my Prod 7.0 server and my Test 7.1 server to discover:

    I started looking at folder permissions, looks like my NSCap is not configured properly and my IIS_IURS r and ASP.NET local accounts do not exist.  ASP.NET may have been replaced by "Network Service". 

    Tried to access my share \\server\nscap with test account but denied access.

    Also ran SQL query to check on packages, according to http://www.symantec.com/business/support/index?page=content&id=HOWTO1108, query came back empty. All that tells me is there are NO packges in the DB...but why?  Is it due to the access or lack of it?



  • 6.  RE: SMP 7.1 NS server / package server

    Posted Nov 11, 2011 11:15 AM

    Have you restarted your NS?  It sounds like the package refresh scheduled task is hung. 



  • 7.  RE: SMP 7.1 NS server / package server

    Posted Nov 11, 2011 12:22 PM

    Yes.  Before a reboot I manually ran the NS.Package Refresh.Task, re-start Altiris Object Host service, then rebooted...still a no go.

    Does anyone know a tech article or howto on the exact specs for IIS7.0 for SMP 7.1?  I have yet to find a doc to follow as a blue print to verify my config.



  • 8.  RE: SMP 7.1 NS server / package server

    Posted Nov 11, 2011 12:35 PM

    I would try a repair of SMP in SIM, based on the errors about NSCap and account concerns.



  • 9.  RE: SMP 7.1 NS server / package server

    Posted Nov 14, 2011 04:43 PM

    SIM repair...Been down that road a few times with no help.  Had the VM rebuilt on Friday and making another attempt, will post update if anything changes.



  • 10.  RE: SMP 7.1 NS server / package server

    Posted Feb 08, 2012 10:20 AM

    It appears our Server Teams install of IIS was the culprit all along, a scripted install.  Once I had a base OS build and was allowed to install all the components myself or through the SIM, everything work as expected.