"The SMP agent CAN and SHOULD be cloned." -- Thomas Baird
Please make this sticky for a while. It is good for all to read.
The NS agent in SMP 7.1 is SUPPOSED to be in the image. Never remove it, if possible. Some prefer to do things differently, but truth be told, that's the hard way. WAY hard way. We built the product on the ASSUMPTION that the SMP agent with the deployment plugins would be in the image. Just like DAgent needed to be in the image for it to be managed once it came back up, so too, the SMP agent needs to be in the image so that it's managed when it comes back up. It's the exact same principle. The SMP agent CAN and SHOULD be cloned.
If you simply capture the image and let it report back in - say with another product - the SMP agent will muck up the entire DB. This is where the rumor of "it can't be cloned" comes from. However, IF you do as the product is designed and actually use the "prepare for image capture" task, then we clean up the SMP agent install so it CAN be cloned.
THIS is the step that people miss. For instance, they may run Sysprep manually - not supported. Or they may simply capture the image without sysprep - also not supported.
To "clone" a PC in DS 7.x, the SMP agent SHOULD be on the system, and you NEED to use the "Prepare for image capture" task.
If you review the Support Quick Start guide http://www.symantec.com/docs/HOWTO30267 we put out, you'll see that we specify this task. It's a very short KB compared to the very antiquated and nearly useless one that we published way back in DS 7.0 days. But it's still valid.
Oh, and use Ghost, or there's a missing task in that guide... I need to update that some day......
Anyway, it's all there and all works. :D
Endpoint Management Specialist