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SMP Agent Maintenance

Created: 04 Oct 2012 • Updated: 04 Oct 2012 | 1 comment

I was curious what other people due to maintain the health of their SMP agents? Meaning we find that our agents are sometimes sitting in a state of 'Stop Pending' (via. RAAD) or the Last Check In time of an agent is null in the DB, when the device can be pinged.

I did create GPO which starts the SMP service if it is stopped, and I noticed that has a helped a lot... I was just curious what other people did though. Thanks!

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andykn101's picture

I often use DS 6.9 to do a clean uninstall and reinstall of the 7.1 agent if I see a problem, but it's quite rare.

If you don't have DS 6x you could try Real Time System Manager to do the same thing.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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