Symantec Management Platform (Notification Server)

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  • 1.  SMP Agent not registering to itself

    Posted May 21, 2013 06:07 AM

    Recently discovered that the NS Agent on the SMP is no longer able to register to itself. I have tried everything that I can think of to get it to register but nothing is working.

     

     
    The error I am seeing in the logs is:
     
    Invalid data received in HTTP response. Expected 3888 bytes, received 0 (-2147024883)
     
    I think their may be an issue with the ClientTaskServer as whenever I tried to navigate to:
     
    http://ServerName/Altiris/ClientTaskServer/GetComputerCount.aspx
     
    I get a request timed out error. 
     
    I have already followed the solutions provided in KB:
     
    TECH42308
     
    HOWTO32603
     
    TECH191234
     
    I am at my wits end as I have tried everything that I know usually resolves these types of issues but it still persists.
     
    Thanks for any insight.


  • 2.  RE: SMP Agent not registering to itself

    Posted May 21, 2013 06:19 AM

    does this help

    Detection and Applicability rule failures: Invalid data received in HTTP response. Expected 27 bytes, received 0 (-2147024883)

    Article:TECH188097  |  Created: 2012-05-04  |  Updated: 2013-03-22  |  Article URL http://www.symantec.com/docs/TECH188097

     



  • 3.  RE: SMP Agent not registering to itself
    Best Answer

    Posted May 22, 2013 06:28 PM

    Hi Manish,

    That article doesn't apply as the error is different. Additionally, the Detection and Applicability Rules do work when the agent gets registered.

    However, I was able to resolve the issue. I noticed a flood of warnings in the Altiris logs regarding a Socket Exhaustion issue. I checked all of the sockets and everything seemed fine. In the end I discovered that a replication job was causing the issue. So once I got that sorted everything worked :)