Symantec Management Platform (Notification Server)

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  • 1.  SMP/ServiceDesk 7: Anything like Notification Policies in NS 6.x?

    Posted Feb 17, 2011 10:01 AM

    Is there anything in SMP/ServiceDesk 7 like we have in NS 6.x/HelpDesk 6.x with respect to Notification Policies and being able to create a Notification Policy, for example, that has a "New Incident Automated Action"? Basically I'm looking for how to be able to have a mechanism like Notification Policies we had in NS 6.x that run on a schedule and auto-create Incidents(tickets) with pre-defined fields/assignments. Anyone else look into this yet or know how to do this in an NS 7/ServiceDesk 7 environment? Or am I stuck having to create custom AutoStart workflows for this?

    Thanks



  • 2.  RE: SMP/ServiceDesk 7: Anything like Notification Policies in NS 6.x?
    Best Answer

    Posted Feb 17, 2011 10:12 AM

    Two separate products with the computer\user inventory being ported over and referenced (at best). Meaning,  you can't create an automation policy in NS that will auto creat an incident in Service Desk.

    Workflows are the only way that I see.



  • 3.  RE: SMP/ServiceDesk 7: Anything like Notification Policies in NS 6.x?

    Posted Feb 17, 2011 10:31 AM

    Thanks for the reply Jim. That's what I was afraid of. We have 100+ different tasks setup in 55 Notification Policies to email reports, create tickets, etc, that I'll have to make auto-start workflows for. Now that'll be fun! indecision