SMP/ServiceDesk 7: Anything like Notification Policies in NS 6.x?
Is there anything in SMP/ServiceDesk 7 like we have in NS 6.x/HelpDesk 6.x with respect to Notification Policies and being able to create a Notification Policy, for example, that has a "New Incident Automated Action"? Basically I'm looking for how to be able to have a mechanism like Notification Policies we had in NS 6.x that run on a schedule and auto-create Incidents(tickets) with pre-defined fields/assignments. Anyone else look into this yet or know how to do this in an NS 7/ServiceDesk 7 environment? Or am I stuck having to create custom AutoStart workflows for this?