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SMP/ServiceDesk 7: Anything like Notification Policies in NS 6.x?

Created: 17 Feb 2011 • Updated: 17 Feb 2011 | 2 comments
This issue has been solved. See solution.

Is there anything in SMP/ServiceDesk 7 like we have in NS 6.x/HelpDesk 6.x with respect to Notification Policies and being able to create a Notification Policy, for example, that has a "New Incident Automated Action"? Basically I'm looking for how to be able to have a mechanism like Notification Policies we had in NS 6.x that run on a schedule and auto-create Incidents(tickets) with pre-defined fields/assignments. Anyone else look into this yet or know how to do this in an NS 7/ServiceDesk 7 environment? Or am I stuck having to create custom AutoStart workflows for this?

Thanks

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jharings's picture

Two separate products with the computer\user inventory being ported over and referenced (at best). Meaning,  you can't create an automation policy in NS that will auto creat an incident in Service Desk.

Workflows are the only way that I see.

Jim Harings
HP Enterprise Services
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SOLUTION
matzebru's picture

Thanks for the reply Jim. That's what I was afraid of. We have 100+ different tasks setup in 55 Notification Policies to email reports, create tickets, etc, that I'll have to make auto-start workflows for. Now that'll be fun! indecision

- Bruce

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