This question/issue appears for be for SMS SMTP which is an end of life product. We would recomend switching to another product that is support such as Bright Mail Gateway.

As this is question is not for Mail Security for Exchange or Domino i am going to move this thread to the bright mail gateway section as it is a related product to the SMTP 5 and someone there may be better able to answer this question.

As Ben already pointed out, it is best to consider moving to Symantec Brightmail Gateway (SBG) to get full support.

You might find the following KB articles helpful in resolving the issue:

http://service1.symantec.com/support/ent-gate.nsf/...

http://service1.symantec.com/support/ent-gate.nsf/...

Regards,

Adnan

SBG is a much more capable product than SMS SMTP v5.  Is you are running SMTP v5 on Windows you might be able to deploy SBG on the same hardware using VMWare.

Thank you.  It's good to hear product recommendations from customers.

Regards,

Adnan

Thank you for the suggestion phhowe17.  We will have to look into it.

If you decide to try SBG, here is the SBG 9.0 Installation Guide that should get you going:

ftp://ftp.entsupport.symantec.com/pub/support/docu...

The topic "Installing Symantec Brightmail Gateway Virtual Edition" starting on page 68 gives detailed instructions.

Regards,

Adnan