I believe that there are some problem in Symantec support for this new product VIP.
I found the solution:
add the credential type :SMS
add the phone number such way :966500037348
add the name :friendly name
then click Check to recieve theSMS.
to integraion with Citrix it will look like as attached( same concept as Symantec)
I believe that This implementation project for Symantec VIP is the first one in the Middle east
Regards,