Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

SMS SMTP 5.0.1 page goes blank when releasing quarantine

Created: 23 Apr 2013 • Updated: 24 Apr 2013 | 1 comment

I am using Symantec Mail Security for smtp ver 5.0.1. I am unable to release the quarantined mail the page just goes blank. When I select the quarantine tab again the mail is still there. I have done a complete reinstall of the product and this did not fix the problem. Server is running win 2003. Bellow is the Brightmaillog.log with I think the error. Any help would be great.

Apr 23 2013 13:12:28 [http-41443-Processor1] ERROR - Dispatch[/inboxAction1] to method 'notSpam' returned an exception
java.lang.reflect.InvocationTargetException
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:274)
    at org.apache.struts.actions.DispatchAction.execute(DispatchAction.java:194)
    at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:419)
    at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:224)
    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1194)
    at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672)
    at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:463)
    at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:398)
    at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)
    at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1063)
    at org.apache.struts.action.RequestProcessor.internalModuleRelativeForward(RequestProcessor.java:1001)
    at org.apache.struts.action.RequestProcessor.processForward(RequestProcessor.java:560)
    at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:209)
    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1194)
    at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at com.brightmail.pl.filter.AdministratorRoleChecker.doFilter(AdministratorRoleChecker.java:181)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at com.brightmail.pl.filter.SessionChecker.doFilter(SessionChecker.java:130)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at com.brightmail.pl.filter.CacheBuster.doFilter(CacheBuster.java:93)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at com.brightmail.pl.filter.CharacterEncoder.doFilter(CharacterEncoder.java:91)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at com.brightmail.pl.filter.HostACL.doFilter(HostACL.java:349)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:868)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:663)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.NoSuchMethodError: com.brightmail.service.mail.impl.MailSend.sendFalsePositiveMessage(Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/util/Map;Ljava/lang/String;)V
    at com.brightmail.bl.quarantine.QuarantineManager.releaseToMTA(QuarantineManager.java:933)
    at com.brightmail.bl.quarantine.QuarantineManager.release(QuarantineManager.java:862)
    at com.brightmail.bl.quarantine.QuarantineManager.release(QuarantineManager.java:654)
    at com.brightmail.pl.action.quarantine.MessageListAction.notSpam(MessageListAction.java:331)
    ... 55 more
Apr 23 2013 13:12:28 [http-41443-Processor1] ERROR -  
javax.servlet.ServletException: com.brightmail.service.mail.impl.MailSend.sendFalsePositiveMessage(Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/util/Map;Ljava/lang/String;)V
    at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:298)
    at org.apache.struts.actions.DispatchAction.execute(DispatchAction.java:194)
    at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:419)
    at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:224)
    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1194)
    at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672)
    at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:463)
    at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:398)
    at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)
    at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1063)
    at org.apache.struts.action.RequestProcessor.internalModuleRelativeForward(RequestProcessor.java:1001)
    at org.apache.struts.action.RequestProcessor.processForward(RequestProcessor.java:560)
    at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:209)
    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1194)
    at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at com.brightmail.pl.filter.AdministratorRoleChecker.doFilter(AdministratorRoleChecker.java:181)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at com.brightmail.pl.filter.SessionChecker.doFilter(SessionChecker.java:130)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at com.brightmail.pl.filter.CacheBuster.doFilter(CacheBuster.java:93)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at com.brightmail.pl.filter.CharacterEncoder.doFilter(CharacterEncoder.java:91)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at com.brightmail.pl.filter.HostACL.doFilter(HostACL.java:349)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:868)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:663)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Unknown Source)

Operating Systems:

Comments 1 CommentJump to latest comment

Art_P's picture

SMS SMTP 5.x has been out of standard support for several years now, and out of support life altogether for quite a while. You'll probably have difficulty finding an answer to this question.

http://www.symantec.com/business/support/index?page=content&id=TECH96584

Considering the security issues that Java has had in recent times, my guess is that something in the underlying code is now broken.

If you find a useful post, please use the "thumbs up" feature to mark the post as helpful. If your question has been answered, please select the "Mark as solution" for the post that best answered your question. Thank you.