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SMS SMTP 5.0.1 page goes blank when releasing quarantine

Created: 23 Apr 2013 • Updated: 24 Apr 2013 | 1 comment

I am using Symantec Mail Security for smtp ver 5.0.1. I am unable to release the quarantined mail the page just goes blank. When I select the quarantine tab again the mail is still there. I have done a complete reinstall of the product and this did not fix the problem. Server is running win 2003. Bellow is the Brightmaillog.log with I think the error. Any help would be great.

Apr 23 2013 13:12:28 [http-41443-Processor1] ERROR - Dispatch[/inboxAction1] to method 'notSpam' returned an exception
java.lang.reflect.InvocationTargetException
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:274)
    at org.apache.struts.actions.DispatchAction.execute(DispatchAction.java:194)
    at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:419)
    at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:224)
    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1194)
    at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672)
    at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:463)
    at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:398)
    at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)
    at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1063)
    at org.apache.struts.action.RequestProcessor.internalModuleRelativeForward(RequestProcessor.java:1001)
    at org.apache.struts.action.RequestProcessor.processForward(RequestProcessor.java:560)
    at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:209)
    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1194)
    at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at com.brightmail.pl.filter.AdministratorRoleChecker.doFilter(AdministratorRoleChecker.java:181)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at com.brightmail.pl.filter.SessionChecker.doFilter(SessionChecker.java:130)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at com.brightmail.pl.filter.CacheBuster.doFilter(CacheBuster.java:93)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at com.brightmail.pl.filter.CharacterEncoder.doFilter(CharacterEncoder.java:91)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at com.brightmail.pl.filter.HostACL.doFilter(HostACL.java:349)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:868)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:663)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.NoSuchMethodError: com.brightmail.service.mail.impl.MailSend.sendFalsePositiveMessage(Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/util/Map;Ljava/lang/String;)V
    at com.brightmail.bl.quarantine.QuarantineManager.releaseToMTA(QuarantineManager.java:933)
    at com.brightmail.bl.quarantine.QuarantineManager.release(QuarantineManager.java:862)
    at com.brightmail.bl.quarantine.QuarantineManager.release(QuarantineManager.java:654)
    at com.brightmail.pl.action.quarantine.MessageListAction.notSpam(MessageListAction.java:331)
    ... 55 more
Apr 23 2013 13:12:28 [http-41443-Processor1] ERROR -  
javax.servlet.ServletException: com.brightmail.service.mail.impl.MailSend.sendFalsePositiveMessage(Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/util/Map;Ljava/lang/String;)V
    at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:298)
    at org.apache.struts.actions.DispatchAction.execute(DispatchAction.java:194)
    at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:419)
    at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:224)
    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1194)
    at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672)
    at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:463)
    at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:398)
    at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)
    at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1063)
    at org.apache.struts.action.RequestProcessor.internalModuleRelativeForward(RequestProcessor.java:1001)
    at org.apache.struts.action.RequestProcessor.processForward(RequestProcessor.java:560)
    at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:209)
    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1194)
    at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at com.brightmail.pl.filter.AdministratorRoleChecker.doFilter(AdministratorRoleChecker.java:181)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at com.brightmail.pl.filter.SessionChecker.doFilter(SessionChecker.java:130)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at com.brightmail.pl.filter.CacheBuster.doFilter(CacheBuster.java:93)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at com.brightmail.pl.filter.CharacterEncoder.doFilter(CharacterEncoder.java:91)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at com.brightmail.pl.filter.HostACL.doFilter(HostACL.java:349)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:868)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:663)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Unknown Source)

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Comments 1 CommentJump to latest comment

Art_P's picture

SMS SMTP 5.x has been out of standard support for several years now, and out of support life altogether for quite a while. You'll probably have difficulty finding an answer to this question.

http://www.symantec.com/business/support/index?page=content&id=TECH96584

Considering the security issues that Java has had in recent times, my guess is that something in the underlying code is now broken.