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SMSDOM & Domino 8.5 Issue?

Updated: 22 Jul 2010 | 4 comments
RTOHARE's picture
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Hi,

We have been encountering the following issue:

SMSDOM hangs during a scan on a nightly basis.  This prevents mail from routing and requires a server reboot to resolve.  Has anyone encountered this before?  Any suggestions on an approach to this?

Any help would be greatly appreciated.

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MatiaB's picture
05
Jun
2009
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SMSDOM hangs on nightly scan

Hi,

could you please let me know which version of SMSDOM are you running? If it's earlier than 8.0, I would first suggest to upgrade to it, as it provides more support for Domino 8.5.
Also, in order to approach the problem, you could look at the Domino console logs around the time of the hang, and check for errors logged by SMSDOM.
If needed, the following article will allow you to set debug logging level on SMSDOM, to get more detailed logging: http://service1.symantec.com/support/ent-gate.nsf/854fa02b4f5013678825731a007d06af/26074205c1b49cd088256bdb00787a1f?OpenDocument

Kind Regards

-m

Martezzz's picture
26
Nov
2009
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Same problem with 8.0.1.46

We have the same problem. Every morning the processing of the mail has stopped... We have to restart the domino 8.5 Server to start working again...

Already tired of troubleshooting Symantec issues.......

CISSP, IRCA ISO 27001 Lead Auditor

jschief's picture
04
Dec
2009
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Hi Martezzz, I would look at

Hi Martezzz,

I would look at taking a different approach as this could be as much Windows/Domino related as it could be with SMSDOM.

Take a look a the following document to see if it describes what you are running into.
Domino crash related to low memory / Windows system resources.
http://service1.symantec.com/SUPPORT/ent-gate.nsf/...

mariolos's picture
20
Jan
2010
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Mail security installation

I am trying to install mail security smsdom-mpe-3.2.7.35-linux