Since Symantec Tech support has been totally non-responsive (support that I paying for) I thought that I would post these questions here:
#1. An error I have been receiving in the application log on my SBS 2003 server:
Event Type: Warning
Event Source: Symantec Mail Security Managed Components
Event Category: None
Event ID: 0
Time: 6:00:09 AM
Failure encountered while sending email with subject: Symantec Mail Security 6.5 for Microsoft® Exchange auto-generated report to recipient: "email@example.com" <firstname.lastname@example.org> in the first attempt. Retrying sending with different configuration parameters.
Time : Friday, December 06, 2013 6:00:09 AM
Outer Exception Type: System.Runtime.InteropServices.COMException
Outer Exception Message: The transport failed to connect to the server.
Outer Exception Source: CDO.Message.1
---Outer Exception Stack Trace---
at Symantec.Cmaf.Reporting.DataAccess.ReportingDiskAccess.SendCDOMessage(MessageClass& cdoMessage, ConfigurationClass& cdoConfig)
Source : Symantec.Cmaf.Reporting.DataAccess.ReportingDiskAccess::SendCDOMessage Thread:8
SendCDOMessage at offset 157 in file:line:column <filename unknown>:0:0
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
I generate a daily report and have it e-mailed to my e-mail address.
I always end up getting the e-mailed report. 2 questions:
1. Based on the error, what configuration parameters are incorrect that cause the 1st e-mail attempt to fail and where do I change those?
2. What are the "different configuration parameters" that SMSMSE retries with and where are those located? This is only a nuisance error message at this point, but I would like to get rid of it. I have 2 different networks using the same version of SMSMSE that are having the same problem.
#2: Is there any way to download version 18.104.22.1685 of SMSMSE? I have tried going to File Connect and entering different serial no's (including old ones) but I never see this particular version listed.
Any help help would be appreciated.