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SMSMSE installation problem

Created: 27 Jan 2013 | 9 comments
Atif's picture

SMSMSE takes long copying remote installation files. Is it normal to for SMSMSE to take hours to copy those files during setup with version 7.0?

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.Brian's picture

How big is the file? What is your pipe like?

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Atif's picture

There are around 150,000+ files which it installs with very slow speed. I am not sure if it download those files from Internet. Available bandwidth is around 6Mbps. 

Atif's picture

Is there any way to avoid this downloading of remote installation files during setup because it is taking too long for the setup to complete???

Ashish-Sharma's picture

Hi,

What's the total size of file (GB /MB).?

How much take time to copy this file ?

Thanks In Advance

Ashish Sharma

Atif's picture

HI Ashish,

The setup does know show file size. As I mentioned it tries to copy around 150,000 files. Installation package for 64bit installation is 450MB. After going through installation steps sequence it shows that it is installing remote installation files and count is like 100 file of 153,000. It took around 1 hour to just copy 12,000 files. 

It doesnt seem to be a usual setup copying that much files with such slow speed. 

.Brian's picture

Did it actually install though?

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Atif's picture

Brian, nope we had to kill the process because it would have taken 10 + hours to copy all thoe files with that pace. 

Atif's picture

Anyone....?? Can someone please tell me if they have experienced the same?

Ashish-Sharma's picture

Hi,

Better, You can contact to symantec support for this issue.

Thanks In Advance

Ashish Sharma