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SMSMSE Not Updating Virus Definitions

Created: 10 Sep 2012 • Updated: 11 Sep 2012 | 5 comments
This issue has been solved. See solution.

Dear Sir/Madam,

We are having some problems updating the Virus Definitions of the Symantec Mail Security For Microsoft Exchange. The license is still going for 15 More days, but it is on "Warning" status because it is ending soon.

Now i have read on the support that if the license is not Valid it will not update the Virus Definitions, but this license is still Valid for 15 more days, so it should update shouldn't it? Or does it not update because of the warning status, while the license is still active and allowed to be used. I have read the other support solutions but they don't seem to work. The Livestatus updates correctly and says that everything is up-to-date.

Martijn Kok

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WhyKillMe's picture

Thanks you for your answer.

"Symantec mail security for exchange" is listed in the luall.exe that was mentioned in the other topic.

I am now getting this error:

The following updates have been aborted:

> SMSMSE Virus Definitions has 1 aborted update(s).


LU1845: This product was not updated due to a processing error.

I have already reinstalled Live Update en tried to rename the Downloads folder, the error is still showing up.

This has also been tried:

No luck with:

Any other suggestions please


Currently going to download/update MSE.

Ashish-Sharma's picture


You can check all of thing but no result received.

Check also the proxy settings of the server. Ensure is allowed

you can raised support ticket on symantec

 Customer Support Assistance.

Thanks In Advance

Ashish Sharma

WhyKillMe's picture


The problem was solved by re-installing mail security for exchange, we are now getting updates again.

Thanks for your help.


I must be missing out on the button, but where do i mark the ticket as solved?

Ashish-Sharma's picture


You can Check Left Bottom Mark as solution .

Thanks In Advance

Ashish Sharma