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SMSMSE-Upgrade Antivirus License not accepted

Created: 06 May 2013 | 2 comments


I have upgraded from Version 6.5 to the new 7.1 Version and after the Upgrade the Antivirus License is not active.

When i import the slf File, the Antispam License will be activated, but not the Antivirus License. But it is the same File that was used to activate the 6.5 Version, it seems to be a Problem with the 7.1.

I have tried to uninstall it completely and then Installed it again, but it is the same Problem.

The SLF File is downloaded from the Symantec Portal and should be valid.

Do you have any Ideas what i can do?



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TSE-JDavis's picture

There may be a gap between today's date and the start date in the license. When you open the file in a text editor like Notepad, what is shown for ?

Stoffl's picture

Oh yes, you are right, thanks!

The start Date for SMSMSE is 2014-02-09. All other start Dates are 2013-02-15.

Maybe it is an Error from Symantec. I try to contact our seller, let's see what he says about this Problem.