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snac client failed to install over the wan.

Created: 06 Mar 2014 • Updated: 19 Mar 2014 | 6 comments
ESAIE's picture
This issue has been solved. See solution.

Hi Guys! Please i need your help, i have been trying to install the snac client via remote push over the wan but it fails without any error message. Thanks!

Operating Systems:

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Rafeeq's picture

was the push successful? from sepm to client?

Please find the SNAC_Inst.log found in temp folder..

if you do not assign a HI snac policy, it wont show up the snac component.

ESAIE's picture

Hi Rafeeq,

Thanks for replying, in fact the issue is with the push as it fails .

Rafeeq's picture

are you pushing the client to windows 7 or windows 8?

Just make sure that simple file share in enabled, check this prequisites here

Steps to prepare computers to install Symantec Endpoint Protection 12.1.x client

for slow wan check this

ESAIE's picture

I'm having a mix of xp, windows 7; the deployment over the LAN goes successfully but when i try to push on machines located in another city over the WAN, the push fails. we have a quiet good WAN connection. 

SMLatCST's picture

First things first, can you actually browse the remote machine via UNC?  Can you access the admin$ share?

Rafeeq's picture

Whats the error you get? does it fail to push the package or Authentication failure?