Video Screencast Help virus

Created: 16 Apr 2013 • Updated: 16 Apr 2013 | 8 comments

The Symantec endpoint protection the I have on my PC will not detect and remove Virus can anyone give me help?

Operating Systems:

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ᗺrian's picture

Please see this thread which contains some tools to help you remediate the threat:

If you know the file which is causing problems, please submit to Symantec Response so they can write definitions for it:

If you use application and device control, you can use it to stop the threat from spreading per this KB article:

How to use Application and Device Control to limit the spread of a threat.

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Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

W007's picture


This artical will help you.

Eliminating viruses and security risks


Article:HOWTO27280 | Created: 2010-01-08 | Updated: 2010-01-15 | Article URL

You could also try working on the steps provided below on collecting the suspicious files and submitting the same to the Symantec Security Response Team.

Using SymHelp, How to collect Full Support Logs for Symantec Support. and submit the sample file

 you create a case with Symantec Technical Support.

You could either Create a Case OR contact Symantec Technical Support.

How to create a new case in MySupport

How to update a support case and upload diagnostic files with MySupport


Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000

Additional contact numbers:

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

auroraagan's picture

Snapdo is not a virus - it is a legit app. That is why your malware and antivirus aren\'t picking up on it. If you go to Snapdo\'s Help, there is a simple explanation for uninstalling the widget.

John_2013's picture
I agree with Aurora!
Snapdo isn’t a virus. You can easily uninstall it. Follow the instructions found on their website:
I know they also have customer support via email:
Hope this helps!
ambulocetus27's picture

I strongly disagree - Snapdo is a form of Malware:

- It installs without permission
- Despite repeated attempts to uninstall, it keeps reinstalling itself. This is not how a genuine reputable application should behave.

Symantec should treat this as Malware and remove it.

I have a similar issue with brothersoft (

SameerU's picture


Please scan the System


ambulocetus27's picture

I have used the freeware tool Adwcleaner by xplode. This has successfully removed snapdo, brothersoft and four other malware infections that Symantec did not detect. 

I am most dissapointed by Symantec attitude and performance.

interested user's picture

I agree with ambulocetus27. Yesterday I had an infection with

- it installs without permission, (I think it was inside freefilesync downloaded from Sourceforge)
- It changed the search engines and start pages in my browsers IE and Firefox without asking
- Despite repeated attempts to uninstall, it keeps reinstalling itself
- It could NOT be uninstalled by use of the standard procedure of how to uninstall a programm in Win7/64

Adwcleaner by xplode did not help and couldn't remove it.

Finally, I got rid of by using the revo uninstaller, then deleting manually the unwanted the cookies, and changing back the search preferences and start pages to my own preferences.

Such a behaviour contradicts my expectations of a serious software
and I would advice Symantec to add into its catalog of malware.