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Snapshot provider error (0xE0008516): Resources specified for snapshot do not have any valid data on them. Check if files were deleted or renamed.

Created: 16 Jul 2012 | 23 comments

Hi,

We are getting the message below on our Exchange Backup...

We are running SBS 2008 FE SP2. We have all BE updates and patches installed through Live Update and are running BE 2010.

Any ideas?

Thanks.

Adam

Comments 23 CommentsJump to latest comment

CraigV's picture

Hi Adam,

First thing to do is open a command prompt and type: vssadmin list writers. Make sure all the writers are stable & running...if not, then they're in error, and you can do 1 of 2 things:

1. Restart the server in question on which this error is happening.

2. Reregister the VSS *.dlls as per the TN below:

http://www.symantec.com/business/support/index?page=content&id=TECH70486

Thanks!

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Jpe_CK's picture

For those of you who are thinking about re-registering those VSS dlls, be EXTREMELY careful with doing this. Do not ever do this in Windows Server 2008 and above, it will permanently break VSS. I have escalated to Microsoft T3 support and they said this is not fixable.

CraigV's picture

...mmm, if not on R3 with SP2, then upgrade to that. Not guaranteed to fix your issue, but you'll be on the latest version.

What happens if you run this job manually? Does is succeed? Does your job run during a maintenance window of some application?

Thanks!

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Adam_Ball's picture

I tried to manually start the job, however, this failed aswell!

It got to snapshot processing and stopped....

any ideas?

Thanks

CraigV's picture

Have you selected the option to let BE choose the VSS provider? Otherwise select the Microsoft provider & make sure that AOFO isn't selected in the job.

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CraigV's picture

...it could very well be. Run a backup again and see how it runs.

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TheMykeyReturns's picture

I have been working with adam on this and can confirm that this did not work on last night backup.

The backup failed again with the error code (0xE0008516)

Any other ideas for a solution would be greatly appreciated

Cheers

Adam_Ball's picture

Hi Craig,

preformed the job again after remounting the storage group, however, failed again. Myself and Micheal (Poster above) are running out of ideas!

Any more suggestions?

We are looking at preforming an upgrade to R3, but would like to ideally sort this without an upgrade as we would like to minimise the amount of down time caused.

Thanks

CraigV's picture

I think you only have the option for the upgrade, and/or logging a call with Symantec if you have support.

If you do log a call, and you get an answer to your issue, please post back with an update.

1 last thing you can try is to uninstall the RAWS agent on the target server, and then try a push-install to the server again, making sure to keep AOFO deselected for the installation.

Thanks!

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CraigV's picture

Mmm...only 2 other suggestions:

1. Run a repair of BE using Add/Remove Programs

2. Run a repair of the BEDB using the TN below:

http://www.symantec.com/business/support/index?page=content&id=TECH67239

Thanks!

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agvonline's picture

Hi

Did you ever fix this? I have exactly the same issue and have tried for many months to find a solution, but with no luck.

Andrew

CraigV's picture

Hi Andrew,

Unfortunately this is a dead topic...the OP simply never responded.

If you have support with Symantec, it's best to open a call with them and find out if they can assist you.

Might also be worth your while to check the Known Issues section and see if this is also listed there.

Thanks!

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