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The snapshot received does not correspond the signature

Created: 02 Dec 2013
Lark's picture

I'm upgrading a CMS environment that is quite successfully using DS 7.1 SP2 MP1 to deploy Windows 7.  As with many other environments their latest client hardware does not have drivers for WinPE2 so its time to look at upgrade options.

On upgrading the environment we're seeing a number of errors in the logs about the Bootwiz package not downloading with a message "The snapshot received does not correspond the signature".  As the Bootwiz package includes all the WinPE4 files, the NBS services can't create a new WinPE image and I'm stuck with no working PXE environment.  NBS doesn't seem to want to even serve up the existing WinPE2 image.

"3/12/2013 3:44:52 p.m.","Error while downloading package: No connection to server (0x80004005)","PackageDelivery","AeXPackageDelivery.dll","6268","Errors"

"3/12/2013 3:44:52 p.m.","Error while downloading package: The snapshot received does not correspond the signature. (0x80004005)","PackageDelivery","AeXPackageDelivery.dll","6268","Errors"

"3/12/2013 3:44:52 p.m.","Snapshot signature is not valid for package: '{374E1C49-4F58-4F5C-8D51-07A30F0D44AD}'","PackageRequest","AeXPackageDelivery.dll","6268","Informational"

"3/12/2013 3:44:52 p.m.","Download Snapshot complete: OK","PackageDownload","AeXPackageDelivery.dll","6268","Informational"

"3/12/2013 3:44:52 p.m.","Download Snapshot: https://[oursmpserver]/Altiris/NS/Agent/GetPackageSnapshot.aspx?Resource=&PackageId={374E1C49-4F58-4F5C-8D51-07A30F0D44AD}&compress=1","PackageDownload","AeXPackageDelivery.dll","6268","Informational"

"3/12/2013 3:44:52 p.m.","Error while downloading package: The snapshot received does not correspond the signature. (0x80004005)","PackageDelivery","AeXPackageDelivery.dll","6268","Errors"

"3/12/2013 3:44:52 p.m.","Snapshot signature is not valid for package: '{374E1C49-4F58-4F5C-8D51-07A30F0D44AD}'","PackageRequest","AeXPackageDelivery.dll","6268","Informational"

"3/12/2013 3:44:52 p.m.","Download Snapshot complete: OK","PackageDownload","AeXPackageDelivery.dll","6268","Informational"

"3/12/2013 3:44:52 p.m.","Download Snapshot: http://[oursmpserver]/Altiris/NS/Agent/GetPackageSnapshot.aspx?Resource=&PackageId={374E1C49-4F58-4F5C-8D51-07A30F0D44AD}&compress=1","PackageDownload","AeXPackageDelivery.dll","6268","Informational"

"3/12/2013 3:44:52 p.m.","Begin download for package:  {374E1C49-4F58-4F5C-8D51-07A30F0D44AD}","PackageDelivery","AeXPackageDelivery.dll","6268","Informational"
 
The environment is a reasonably simple one - a single SMP server with no site servers.  All downloads and SBS/NBS activity come from the SMP server.
 
The guid 374E1C49-4F58-4F5C-8D51-07A30F0D44AD is the Bootwiz package for this environment - I have not checked if its the same for other environments.
 
I'll be logging a case with Symantec but I thought it worth posting in case anyone else has seen/fixed this?
 
 
Operating Systems: