Chetan, please take this back to those who might listen.
This issue may have been handled quickly but in the typical stumble bumble approach I'm used to from Symantec.
First there's the announcement, then there's a surreptitious update to the hostedendpoint consoles, then a banner blast on the PMC, and finally a "howto" article, oh and an automatic (forced) update.
What's missing from all of this was the proactive notice from Symantec saying: "Look, we know there's an issue, here's what we plan to do about it, and here are our target dates for taking care of things."
If you, meaning Symantec, knew that there was going to be an automated agent update available within a specific timeframe of the first notice, why - in heaven's name - didn't you say so. Instead, all we got was "within a few days" - which most of us interpreted to mean, at least a few weeks (because that's what has happened in the past).
This way, MSPs could have let their clients know that there were going to be notices issued by the desktop regarding a reboot BEFORE MSPs got emails and phone calls from clients asking about the notice..
This post never would have been made if Symantec had issued the timeline in the first place indicating that a change to the web portal was coming.
Playing "catch up" in terms of client security is NOT how I want to position my business.