Symantec Management Platform (Notification Server)

I have a task set up to deploy SP2. I report on it daily. The last report only stated 34 downloads but 75 executions. Also a machine that was not in the group received SP2 (according to the reports). In the past few weeks the reporting has been ok, but this is not even possible. Do you know what the issue can be?

Which report are you running? Is the task a forced push, or can people install it manually?

I am running the canned software delivery - client program ditribution -execution all (for the past 1 day) and client package download - package download - summary. The task is a forced pushed set to only run at specified time (2am). It also is set to allow the users to launch themselves. The clients receive notice to leave their pc's on (not all do). The task is set for 2am, so no one is at their machines when it launches. Every day i change the target collection. We do this 3 days per week until rollout is complete.

ok, the behavior would be expected if users can run. It's entirely possible that people are running the task. Start checking for multiple executions per machines, what time they have run, who was the logged on user, etc.

I'm not sure if the users are running the task. Most of our users dont even know how to open the Altiris Agent, nevermind run the task. Plus the job is not queued to start till 2 am, and they definitely dont know how to open up the download tab and run it from there. I will check what time they ran, etc. I just dont understand how it shows more executed then downloaded, and how can it run on a machine that isnt even in the collection?

Difficult to troubleshoot from a forum, with the level of information provided. If you allow users to run, or have set to run after a time, it could really vary the execution. Can you post a sc screenshot of the task?

I understand. I attached a screenshot of the task. The reporting has been accurate up until today.

Do you change the schedule every day? From what I see it should run only at 2am on 10/15. Again, allowing users to run is a bit misleading, because it's possible for them to 'see' this task, and execute manually. Someone could really execute it as many times as they wanted, it would just return a 0 (success) once it determines SP2 is already there. Actually it looks like you are using a wrapper around the install, so this would be affected by your coding.

Try to track down some systems and post their Altiris log files here in .zip format, if you want some help analysing them. I don't see it as an error, per se, but I can see you concern.