Video Screencast Help

Software Delivery Tab not rendering applied policies

Created: 24 Feb 2014 • Updated: 24 Feb 2014 | 3 comments

Good afternoon,

I've got an interesting one that I am hoping someone might have encountered. we recently updated from a fresh Altiris 7.1 implementation all the way to R7. This included an updated Symantec Management agent taking us from build 8400 ro 8450. we have been seeing an issue where the Software Delivery tab on the Symantec management Agent is blank when you open it on the client. Immediatley when you open the UI the error below is logged.

Source: AexSWDAgentUI
Module: smfagent.dll
Text: LoadList():Com_Error Msg:Invalid Pointer
Process: AexAgentUIHost.exe

Tis results in any applied Policies not being listed or accessible in the agent UI. We have been reinstalling the agent when we see this and functionality seems to return to normal.We don;t see any evidence of impaired functionality other than the fact that we cannot manipulate the assigned policies inside the agent itself.

The agent looks like this (see Below)

Agent_Blank.jpg

My initial thought is that we could have had issues with some of the agents updating but at this point I have not seen anything documented on this anywhere. We are working through it with Sym Support but I wanted to throw this out there to the community to see if any of you have seen this.

Agent_Blank_Log_0.jpg

Thank you

D-CHAD

Operating Systems:

Comments 3 CommentsJump to latest comment

SK's picture

Normally the invalid pointer error is recorded during RDP sessions.

Connect Etiquette: "Mark as Solution" those posts which resolve your problem, and give a thumbs up to useful comments, articles and downloads.

D-Chad's picture

Yeah this happens when you are right on the endpoint. Thorws the error each time you launch the UI.

SK's picture

What are the DEP settings for those machines?

Also, compare the security of the shared common folder that contaisn a number of SMA related DLL files with a working machine.

Connect Etiquette: "Mark as Solution" those posts which resolve your problem, and give a thumbs up to useful comments, articles and downloads.