Software License Compliance- Missing Total Install Count
I have recently installed IT Analytics and have been trying to use the cubes and some of the reports for Software Compliance. In the Software License Compliance cube, I've used the pivot table to try and create a report. I am able to pull in the Software Product Name and have pulled the 'Total Install Count'. 'Total License Count' and 'Compliance' totals to the report but there is no data showing up in the 'Total Install Count' column. In the activity center in the Software tab, the purchases and installs all show up. Under Home>Service & Asset Mgmt>Software Licensing, the installed totals show up. It's just in IT Analytics that it's not working.
For example, see the Adobe Acrobat Pro 7 screen-shots below.
This first image is from the activity center. You can see that we have 48 licenses and 18 installs.
This is from the Asset Management portal and shows the same thing....
But when I pull the info from IT Analytics, this is what I get....
Any help would be great. Thanks.