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Software Management Solution Agent not installing on new computers

Created: 13 Sep 2013 | 3 comments

I am running 7.1 SP2 MP1. Package delivery works fine on older clients, but on new machines it is not working. Other tasks such as scripts work fine. I have enabled the following:

Agents/Plug-ins -> Software -> Software Management -> Software Management Solution Plug-in Install

Agents/Plug-ins -> Software -> Software Management -> Software Management Solution Plug-in Upgrade

Now the new computers are getting "Software Delivery Results Pickup Agent", version 7.1.7858, but not "Software Management Solution Agent", which shows as 7.1.7580 on the older machines. Am I enabling the wrong policy? Also, what does this "results pickup agent" actually do?

Thanks,

ZC

Operating Systems:

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zchandran's picture

Also, to verify that the package was not corrupt, I navigated to the share and ran it manually. Software delivery ran fine after that. There is no indication that the agent is trying to run the install package and failing.

Klim_Belchev's picture

Do your new computers appear in the target of the policy?

From memory it should be called: All computers without Software Management Plugin.

If not you may want to try to put a computer there by hand and test the policy that way.

Also you might want to check licensing...

Brendan.R's picture

Hi zchandran,

I have been experiencing the exact same issue. I found after applying the solution in the following link, my software management solution plug-in appeared and installed automatically on all new clients:

http://www.symantec.com/business/support/index?pag...

Just edit the XML's if necessary and re-import them with the software replicator tool, and update configuration on client, check the "show internal tasks and packages" checkbox and  the plug-in should hopefully appear.