Client Management Suite

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  • 1.  Software Management Solution error

    Posted May 08, 2009 07:52 PM
    When attempting to send a software delivery task to a client system, we get this error:

    -----
     This task is not assigned to licensed computers or targets with licensed computers. The computers that you target must have the Software Management Solution Agent plug-in and you must have sufficient licenses for Software Management Solution.
    -----

    we have enough licenses, and the agent is installed on the client.
    Has anyone else seen this error? Any thoughts on troubleshooting this?


  • 2.  RE: Software Management Solution error

    Posted May 09, 2009 05:53 AM
    Is the correct agent version installed on the clients? That is important. Sometimes it will not recognise the agent version and then gives an error out of licenses.


  • 3.  RE: Software Management Solution error

    Posted May 11, 2009 01:32 AM
    Make sure you are sending the basic inventory of the client to NS after installing the software management agent.

    Unless the server gets the inventory from the client, it will not recognize it as a licensed computer.

    The default schedule for sending basic inventory runs everyday. You can change this setting as per your need.

    Regards,
    Sourabh



  • 4.  RE: Software Management Solution error

    Posted May 11, 2009 12:47 PM
    I suspect this is related to the issue

    -----------------------------------------------------------
    Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log
    Priority: 1
    Date: 5/11/2009 11:30:05 AM
    Tick Count: 328663703
    Host Name: ALTNSSRV
    Process: w3wp (5984)
    Thread ID: 12
    Module: w3wp.exe
    Source: Symantec.pcA.pcAUtil.GetLicenseStatus
    Description: Could not read data from license table


  • 5.  RE: Software Management Solution error

    Posted May 18, 2009 03:22 PM
    Sketch, are you still having the issue with your clients?


  • 6.  RE: Software Management Solution error
    Best Answer

    Posted May 19, 2009 10:07 AM
     No. Apparently deploying clients before you install your permanent licenses is a bad idea.

    And you have to uninstall all deployed clients after installing you permanent licenses, and then redeploy



  • 7.  RE: Software Management Solution error

    Posted Jan 28, 2010 03:57 PM
     I've upgraded to latest version of NS7 on the server and pushed the upgrade to the clients.  I still get this error.  I know that I have enough licenses.  Any ideas?