IT Management Suite

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  • 1.  Software Page is Blank

    Posted Feb 15, 2012 08:44 AM

    My software page is coming as blank, has anyone faced this issue before?

    I can access the software reqources by going to Settings -> Console -> Views

     



  • 2.  RE: Software Page is Blank

    Posted Feb 15, 2012 10:20 AM

    What version are you running?  Specifically, if you upgraded to SP2 using 'View and install updates' instead of 'Install new products,' you may have corrupted the Activity Center UI.  Or, the same corruption could be caused by using 'Install new products' to install a solution and not a suite.

    http://www.symantec.com/docs/TECH177513

    Did you upgrade to SP2 recently?



  • 3.  RE: Software Page is Blank

    Posted Feb 16, 2012 12:33 AM

    But I used 'Install new products'.

    I was not getting the option under 'View and install updates'. I also selected the whole suite and not some selected solutions. 



  • 4.  RE: Software Page is Blank
    Best Answer

    Posted Feb 26, 2012 08:11 AM

    My issue is resolved.

    Resolution:

     

    1. Close all IE windows

    2. Go to: \Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\.. Here you should see files like ~    altiris_activitycenter_.... ..... .msi make a right click and uninstall (note if you can see two files like altiris_activitycenter_.... ..... .msi make uninstall both of them), then just move this file to another location.

    3. Open cmd type: iisreset

    4. Go to: \Program Files\Altiris\  rename the "ActivityCenter" folder to "ActivityCenter2"

    5. Download the file from the link below and copy it to \Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\

    6. Run CMD with Admin rights and type:
    msiexec.exe /i "C:\Program Files\Altiris\Symantec Installation Manager\Installs\altiris_activitycenter_7_1_sp2_x64.msi" skipaim=1

    7. When this file will be installed go to:
    \Program Files\Altiris\ActivityCenter\Web\Bin\ here must be a file -  "Altiris.NS.Silverlight.ActivityCenter.Web.dll" right click >properties>details> If the Activity Center is  successfully installed then here you must see file version 7.1.7580.0 (yes its version 7.1.7580.0 not the above mentioned by me)

    8. In cmd run again iisreset then restart altiris service and clear browsing cache (from IE). This should have resolved the resolve.

    You can download the file from here: http://www.sendspace.com/file/64hbsh