Video Screencast Help

Software Portal: Autoconfig Direct Reports

Created: 04 Feb 2011 • Updated: 05 Feb 2011 | 3 comments

Hey everyone,

Well I'm in the middle of creating our software portal environment for the company I work for.. I've been testing for about 2 weeks now and the functionality is working great, I think it's definitely going to cut down on our helpdesk tickets in vast amounts. I'm to the point where I'm ready to send piloting this to managers and staff so they can also give feed back. There is where I come into my dilemma... We are in an extremely organized environment when it comes to AD, and we've set up Dynamic Sync Groups per department to OU relation. I would like to automate creating the manager accounts for the software portal, and somehow populating their "Direct Reports" field with the members of the corresponding DSG.. 

Does this seem at all possible or do the users really have to manually enter their direct reports? Some of these managers have many people within their department and could be a nightmare to manually enter.. If I could get the SQL schema I could write some query to populate the tables myself if that is even possible.. 

Any suggestions??

Comments 3 CommentsJump to latest comment

ArturoDFW's picture

I have been having the same issue as well. I want to set it up to work more automatically. I don't want the managers or the software apporvers to add people "they manage".  

Have you been able to configure just a single person as an approver for the entire organization?

JP330ci's picture

Not as of yet.. trying to determine the best way of going about this.. I'm sure the data is just populated in the database somewhere.. If we could find it then I'm hoping that we could automatically populate these fields, so once they are logged in.. it already has the information there for them...

JP330ci's picture

Anyone happen to have any further input on this.. This one last piece is completely holding me up from deploying this product :(