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Software Portal not accessible to end-user

Created: 07 Mar 2011 | 11 comments

I get a pop up each time I open a portal at the user end. It asks me for credentials to log on to NS. Now these credentials cannot be provided to each indivisual user. Also each user cannot be Portal Administrator or Manager. In short the end user is not able to see the portal. Whats the resolution for this.???

I have added the end user in the permission to have a software from the software portal

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mclemson's picture

Did you install the Software Portal agent?

This link provides some guidance on configuring the Software Portal.  Have you followed these procedures?
https://www-secure.symantec.com/connect/articles/symantec-software-management-70-best-practices#a28

If you have installed the Software Portal agent, and have followed the Software Portal procedures above, can you provide a more specific description of the pop-up you receive?  A screenshot may be easiest.

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com

rpoag's picture

I had problems with that if I included the domain name in the URL for the software portal.  In other words if I went to http://ns/softwareportal it would work but if I used http://ns.domain.suffix/softwareportal I would get prompted for credentials and the user had to enter their network login.  Is that the sort of problem you are describing?

Ryan Poag
Northrop Grumman
If your question has been resolved, please be sure to "Mark as Solution"! Thank you.

siddharth.kakkar's picture

ya its the same problem. But I get the pop-up in both cases. even if i give domain or without domain.Please find attached screen shot.

AttachmentSize
Screen Shot.docx 152.91 KB
mclemson's picture

What if you modify the trusted sites list so that your Altiris NS is part of trusted sites for users?  Does this resolve the issue?  I've seen issues like these when a user goes to http://servername/ as opposed to http://servername.domain.com/ as opposed to http://<ip address>/

I imagine it's entirely an IE security issue.

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com

Andrew_Shishkov's picture

Correct. Any URL with dot inside (like  http://servername.domain.com or http://111.111.111.111 ) considered by IE as Internet security zone with strict default security settings. While any URL without dot (http://servername/) considered as Intranet zone with less strict security settings.

Adding NS server site to trusted sites or changing security settings for Internet zone will resolve the problem.

Thanks,

Andrew.

siddharth.kakkar's picture

I used only server name....Still pop-up visible....

Also how do I add NS to trusted sites??  Canm you guidfe me please.....Thanks in advance.....

mclemson's picture

http://lmgtfy.com/?q=how+to+add+a+trusted+site+to+internet+explorer

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com

rpoag's picture

That is what we did as well.  We used group policy to add the URL of the NS to prevent prompting.  It also prevents prompting for the software portal.  We use this in conjunction with the active-x installer settings in group policy to eliminate pop-ups entirely.

Ryan Poag
Northrop Grumman
If your question has been resolved, please be sure to "Mark as Solution"! Thank you.

siddharth.kakkar's picture

HOw did you add a group policy? Was that done through the AD. How did u configure it with the Active -X installer.

rpoag's picture

Yes this was through AD. 

Here is a link explaining the Active-X Installer: http://technet.microsoft.com/en-us/library/cc721964(WS.10).aspx. We added the servername and the options were 2,2,1,0 which will make sense once you read the article. We also added the URL as a trusted site: http://www.windowsitpro.com/article/tips/jsi-tip-6644-how-can-i-use-group-policy-to-add-a-site-to-the-trusted-sites-zone-.aspx.

That should take care of the prompting.

Ryan Poag
Northrop Grumman
If your question has been resolved, please be sure to "Mark as Solution"! Thank you.