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Some GUP Client not update

Created: 11 Nov 2011 • Updated: 12 Nov 2011 | 3 comments

Hi all,

i need help to resolved the GUP client issu, Some GUP client not updated with GUP ,i reinstall the setup but we get same problem.

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greg12's picture

Which SEP version are you using?

How did you implement GUP in the LU policy (IP address/hostname or rule)?

Are the non-updating clients always the same clients?

Are these clients communicating with the SEPM?

Do they have the current policy? (Check policy serial number of group in SEPM console and client.)

Are clients and GUP in the same SEP group (or are they at least sharing the same LU policy)?

Are clients and GUP in the same subnet?

Is there a non-Symantec firewall perhaps blocking port 2967 (where the GUP is listening)?

Some stuff:

Best Practices with Symantec Endpoint Protection (SEP) Group Update Providers (GUP)

How to analyze Debug logs from GUP to determine which clients are taking definitions from GUP

SEP Content Distribution Monitor:

GUP videos:

pete_4u2002's picture

pass on the sylink logs from the client machine not getting updates from GUP

SameerU's picture


Configure the Group update provider settings, for' Maximum disk cache size allowed for downloading updates' , and for 'Maximum number of simultaneous downloads to clients' to appropriate values so that clients would get the updates from GUP, and GUP would have enough space to be able to store updates for even the old content request from clients.

To configure these options:

  1. Log into the Symantec Endpoint Protection Manager
  2. Click on the Policies tab
  3. Click LiveUpdate under View Policies
  4. Click on the LiveUpdate Settings policy that is assigned
  5. Click on Server Settings
  6. Be sure Use a Group Update Provider is checked and click the Group Update Provider button


  7. Under Group Update Provider Settings, change the values for Maximum number of simultaneous downloads to clients and Maximum disk cache size allowed for downloading updates (MB) to the desired settings specific for the Group Update Provider computer

/apps/media/inquira/resources /resources
Screenshot of the location in the Symantec Endpoint Protection Manager Group Update Provider settings