Some GUP Client not update
Created: 11 Nov 2011 | Updated: 12 Nov 2011 | 3 comments
Hi all,
i need help to resolved the GUP client issu, Some GUP client not updated with GUP ,i reinstall the setup but we get same problem.
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Which SEP version are you using?
How did you implement GUP in the LU policy (IP address/hostname or rule)?
Are the non-updating clients always the same clients?
Are these clients communicating with the SEPM?
Do they have the current policy? (Check policy serial number of group in SEPM console and client.)
Are clients and GUP in the same SEP group (or are they at least sharing the same LU policy)?
Are clients and GUP in the same subnet?
Is there a non-Symantec firewall perhaps blocking port 2967 (where the GUP is listening)?
Some stuff:
Best Practices with Symantec Endpoint Protection (SEP) Group Update Providers (GUP)
http://www.symantec.com/docs/TECH93813
How to analyze Debug logs from GUP to determine which clients are taking definitions from GUP
https://www-secure.symantec.com/connect/articles/how-analyze-debug-logs-gup-determine-which-clients-are-taking-definitions-gup-0
SEP Content Distribution Monitor:
https://www-secure.symantec.com/connect/downloads/sep-content-distribution-monitor
GUP videos:
https://www-secure.symantec.com/connect/videos/group-update-providers-part-1
https://www-secure.symantec.com/connect/videos/group-update-providers-part-2
pass on the sylink logs from the client machine not getting updates from GUP
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
Hi
Configure the Group update provider settings, for' Maximum disk cache size allowed for downloading updates' , and for 'Maximum number of simultaneous downloads to clients' to appropriate values so that clients would get the updates from GUP, and GUP would have enough space to be able to store updates for even the old content request from clients.
To configure these options:
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