Client Management Suite

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  • 1.  Some Managed Computer cannot show hardware information (Screen capture is attached)

    Posted Feb 10, 2016 10:21 PM

    Dear all,

    I have a All-in-One Altiris Notification Server 7.1 (Virtual Machine) for PC inventory & software deployment with MSSQL database 2008 R2.

    I found some Managed Computer cannot show hardware information (Screen capture is attached).

    Anyone have idea on case? Thankssss


    Please refer the screenshot, there are 2 PC (PC1 & PC2),

    - PC1 has the Hardware Tab which show Model. Ram, CPU...etc

    PC1_1.JPG

    - PC2 haven't the Hardware Tab (but all agents are installed, I also run Gather Inventory once! Last basic Inventory Received also is a updated date)

    PC2.JPG

    PC2 Agent Version:

    Altiris Agent Altiris Base Task Handlers Altiris Client Task Agent Altiris Client Task Scheduling Agent Altiris Client Task Server Agent Altiris eXpress NS Client Altiris Inventory Agent Altiris Pluggable Protocols Architecture Agent Altiris Software Update Agent Deployment Solution Plug-in Deployment Task Server Handlers Inventory Rule Agent Package Server Software Delivery Results Pickup Agent Software Management Framework Agent Software Management Solution Agent
    7.1.15280.8280 7.1.15280 7.1.15280 7.1.15280 null 7.1.15280.8280 7.1.7580 null 7.1.7580 7.1.2316 null 7.1.8280 null 7.1.7580 7.1.8280 7.1.7580


  • 2.  RE: Some Managed Computer cannot show hardware information (Screen capture is attached)
    Best Answer

    Broadcom Employee
    Posted Feb 11, 2016 04:40 AM

    Hi A-Law,

    seems like this discussion has an answer for your case:

    Thanks,

    IP.