Hello Everybody,
Thank you very much for all of your response. Today when i checked Sylink logs, I have noticed that DNS could not be resolved. Our management server is in Head office let say "EVAULT.abc.local" and GUP Server is in remote site "GUP.rig.local" so they are in two different domain and no Domain trust relationship.
The two sites are connected through MPLS VPN.
These are the detail information and test result;
Managemenet Server(named EVAULT) 172.20.0.17/24
GUP SERVER IP 172.19.12.2/26
I tried to telnet from GUP to EVAULT
telnet 172.20.0.17 8014 (OK)
telnet EVAULT 8014 (NOT SUCCESSFUL)
Then i manually add the EVAULT IP to one of the client host file and after that it get connected with the Management server and start downloading the virus definition.
So i believed that it was an DNS issue but the question is why did they stop working which they used to working with same setting and configuration for last two years.
I found that some of the clients that they detected the management server with the IP address were up to date definition and most of the client which detected the Management server with the server name cannot update the latest definition since March 26, 2013.
I uploaded the both sylink monitor and waiting for your great support.
Thank you very much everybody.
with regards,
Tommy