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Some reports are blank

Updated: 22 May 2010 | 8 comments
Bekir's picture
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Hello all,

I have a SEP Manager which is giving empty reports and data on some forms. I'm attaching some screens about the issue.

The issue was there when we had MR4 MP2. We upgraded the server to MR5 hoping that it could resolve the problem but no, it didn't.

Any idea on how to troubleshoot the problem? Or any possible reasons to cause this?

Thanks and regards,

Comments

Acretian's picture
24
Oct
2009
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There are no clients

There are no clients reporting under virus definition distribution.

Did you do any recent changes, check communication on one of your client.
if everything is fine with the client, then run a repair install

AravindKM's picture
24
Oct
2009
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Sometimes having IE Enhanced

Sometimes having IE Enhanced Security may cause this, I would suggest the
following:

-Open the Control Panel
-Open Add or Remove Programs
-Select Add or
Remove Windows Components
-From within the list uncheck Internet Explorer
Enhanced Security Configuration
-Click Next
-Click Finish
One more possibility is there may be some issue with database.. Try by  database validation tool.

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

Fatih Teke's picture
24
Oct
2009
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database

Hello Bekir
in the first picture we can see computers which autoprotect-off tamper protection is off etc.
I think so some database tables corrupt.
have you got a backup for turn back?
Thanks
Fatih.

 Everything works better when everything works together.

Bekir's picture
26
Oct
2009
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hi, dbvalidator logs that

hi,

dbvalidator logs that "Database validation passed".

We've tried removing Enhaced security options as well. It didn't work.,

Communication on the clients are good. There are around 500 clients updating their definitions from this manager. Clients tab in the manager console looks fine.

We do not have a backup to recover.

Any other ideas about the issue?

Thanks

Best regards,
Bekir Burak Durmaz

Acretian's picture
26
Oct
2009
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Try to use a remote console

Try to use a remote console on a different machine.

AravindKM's picture
26
Oct
2009
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Any error present in log

Any error present in log files(scm-server-0.log,IIS logs,out.log or in event viewer) ? 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

Bekir's picture
31
Oct
2009
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Hello all, We've tried the

Hello all,

We've tried the remote console on a different machine, same thing happens. That means the information is provided by the DB and it shouldn't be anything about IIS.

scm-server-0.log is full of Java Exceptions like this:
2009-10-26 09:08:10.662 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ScheduledReportingTask
java.io.IOException: Not in GZIP format
    at java.util.zip.GZIPInputStream.readHeader(GZIPInputStream.java:137)
    at java.util.zip.GZIPInputStream.<init>(GZIPInputStream.java:58)
    at java.util.zip.GZIPInputStream.<init>(GZIPInputStream.java:68)
    at com.sygate.scm.server.task.ScheduledReportingHelper.doRequest(ScheduledReportingHelper.java:379)
    at com.sygate.scm.server.task.ReportWriter.generateReport(ReportWriter.java:86)
    at com.sygate.scm.server.task.ScheduledReportingTask.generateReport(ScheduledReportingTask.java:186)
    at com.sygate.scm.server.task.ScheduledReportingTask.run(ScheduledReportingTask.java:139)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)

I'll file a case for this. But of course it would be nice to hear if you have any ideas.

Thanks

Best regards,
Bekir Burak Durmaz

AravindKM's picture
31
Oct
2009
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Try by clearing the

Try by clearing the transaction log
Steps to clear the transaction log:
Backup DB
Detach DB
Rename Log file
Attach DB
New log file will be recreated
  

 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind