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Some SAVCE 10.1.x clients stuck on a certain date for virus defs

Updated: 25 May 2010 | 3 comments
blenahan's picture
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AV servers in Symantec System Center 10.1.7 has thousands of clients.  Most update normally via VDTM.  One or two hundred of these clients are stuck on a certain date.  In this case either 11/2/2009 or 11/11/2009.  Clients are online, just not getting updates from AV server.  on the Event Viewer of the AV server, I see many entries like Event ID: 4 "Update to computer JGELLERM-T60 of virus definition file 111102c failed. Status FFFFFFFF"  What does this mean?

I know there are ways to resolve on a case by case basis for each machine, whether that means running rx4defs or reinstalling the client, but with a hundred or more machines, I am hoping to be able to script something that can fix these machines remotely.

thanks.

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blenahan's picture
20
Nov
2009
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bueller?  anyone?

bueller?  anyone?

 

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Rafeeq's picture
20
Nov
2009
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Hi

can you paste the event ID here, the complete event viewer info.

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

blenahan's picture
23
Nov
2009
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Here is an example of the

Here is an example of the error in Event Viewer

sav_unable_to_update_client.jpg

 

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Please remember to mark the thread 'SOLVED' with the answer that most helped you by choosing 'Mark As Solution' on the applicable answer