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  • 1.  Some Virus has corrupted many of our Microsoft Office files and .mp3 files

    Posted Mar 20, 2016 06:46 AM

    Hi,

        One of our user Laptap Virus has corrupted many of our Microsoft Office files and .mp3 files. When I tried to open it give error. 



  • 2.  RE: Some Virus has corrupted many of our Microsoft Office files and .mp3 files

    Posted Mar 20, 2016 08:02 AM

    What exactly does it say? Do you have some form of Cryptolocker? If so, the only way to 'recover' is by restoring from a known good backup or re-image the machine. Do you have ll SEP components enabled?

    Ransomcrypt: A Thriving Menace
    https://www-secure.symantec.com/connect/blogs/ransomcrypt-thriving-menace

    Additional information about Ransomware threats
    http://www.symantec.com/docs/TECH211589



  • 3.  RE: Some Virus has corrupted many of our Microsoft Office files and .mp3 files

    Posted Mar 21, 2016 04:13 AM

    Thanks for your reply Brian,

                                          yes its crytolocker. When I rebooted the system automatically opens notepad with some instructions and they mentioned how to decrypt after payment made. 

     



  • 4.  RE: Some Virus has corrupted many of our Microsoft Office files and .mp3 files

    Posted Mar 21, 2016 08:15 AM

    No, it is not possible to decrypt them. Need to restore from backup or re-image the machine.